Erickson Dumandan
Bachelor Of Science In Information Technology
Mandaluyong
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Email Support Representative
Acquire
Pasig
09.2022 - Current
- Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Built trusting relationships with clients through open and honest communication.
- Created and maintained knowledge base of articles to enable informed service across support team.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Sales Assistant
SITEL
San Miguel
07.2021 - 09.2022
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Customer Service Representative
Sutherland
Tarlac
04.2019 - 05.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor Of Science And Technology -
College For Research And Technology
Cabanatuan City 06.2019 - 06.2020
Skills
Mac systems
Application support
TCP/IP
Technical issues analysis
Customer service expert
Staff education and training
Desktop support
Multitasking Abilities
MS Office
Critical Thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Email Support Representative
Acquire
09.2022 - Current
Sales Assistant
SITEL
07.2021 - 09.2022
Bachelor Of Science And Technology -
College For Research And Technology
06.2019 - 06.2020
Customer Service Representative
Sutherland
04.2019 - 05.2021