Edelyn Papa
Valenzuela, Metro Manila
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Email Support Representative
LTV PLUS Inc.
12.2021 - 12.2024
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Email Support Representative
Offshore Business Processing Inc.
08.2017 - 12.2021
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Collaborated with cross-functional teams to address complex issues and provide comprehensive support for customers.
- Researched customer inquiries using modern technology and proactively improved internal processes.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Valenzuela, Metro Manila, PhilippinesSkills
- Customer service
- Retail store support
- Shipping and logistics
- Order processing
- Computer proficiency
- Problem resolution
- Experienced in utilizing Zendesk, Gorgias, and Shopify for e-commerce support
Timeline
Email Support Representative
LTV PLUS Inc.
12.2021 - 12.2024
Email Support Representative
Offshore Business Processing Inc.
08.2017 - 12.2021
Bachelor of Science - Nursing
Our Lady of Fatima University
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