Jessica Joyce Alcantara
IT Project Management Analyst
Malolos, Province Of Bulacan
Summary
Business-focused and technology-driven IT Professional offering 14 years of experience in project management and information security. Results-driven Technical Risk Manager bringing proven skills in identifying and highlighting potential risks. Dedicated to long-term risk management by building strong internal protocols and instilling culture of responsibility and attentiveness.
Overview
13
13
years of professional experience
Work History
Technical Risk Manager
Security Bank Corporation
03.2023 - Current
- Helps facilitate the implementation of industry standards and best practices for security compliance; and to develop reliable, efficient, and effective processes and assessment reviews to ensure ongoing compliance and reviews.
- Promotes stakeholder consensus on policies to guide good Information Security hygiene and staff behaviors across the business units and IT Teams (including external vendors and partners) as well as IT systems.
- Performs security reviews and assessments of new and/or existing application systems.
- Conducts gap analysis of current policies, standards, procedures, and practices against new or modified global standards.
- Supports a positive and collaborative digital delivery culture with a philosophy of continuous improvement, development, innovation and excellence, while remaining in compliance with the policies and procedures and upholding the highest standards of professional conduct.
IT Project Coordinator
Security Bank Corporation
01.2022 - 02.2023
- Reducing project completion times by effectively coordinating team members and resources.
- Liaising effectively between technical teams and business users to ensure seamless integration of systems.
- Coordinating with cross-functional teams to resolve project issues and mitigate risks.
- Monitoring and tracking project progress to support timely completion.
- Writing, updating and maintaining project documentation.
Enterprise Applications System Support Analyst
AECOM Global Business Services
04.2021 - 12.2021
- Supporting the implementation and support teams by facilitating meeting scheduling, agenda and follow up items, presentation preparation and issue tracking.
- Gathering functional requirements, translating requirements into technical specifications and working with technical resources to facilitate the design/build/test/deployment cycles.
- Preparing and monitoring project schedules & plans and coordinating related project activities and logistics.
- Monitoring, coordinating and leading (where applicable) key project cycles and implementation milestones – user testing and test conversion cycles, cutover activities and instance access / preparations.
- Working closely with the business leads and technical resources on implementations and support activities for all BI related initiatives.
Enterprise IT PMO Analyst
Chevron Holdings, Inc.
12.2017 - 12.2020
- Collaborating with the PMO community across the IT function to deploy, use, and support standard PMO processes, tools, and controls; Engaging Project Managers either inside or outside of the P&PM CoE on various PMO related needs.
- Working with PMO Leads to design, develop, execute and support MS Project Server supporting tools, processes, workflows, reports, and documentation; Working with and providing data, process, and functional support to the users of the PPM tools, reporting, and data analytics providing guidance on process-related and system-related questions and issues.
- Business analysis focus in project performance analysis and portfolio reporting. Responsible for ensuring that data and content meet the business needs, including designing and implementing new processes and controls, and new reports.
- Contributing to and/or leading testing activities (UAT) for the Project & Portfolio tools and related reporting applications; Providing training on areas of expertise, responding to requests needed to support PPM tools and related concerns.
- Analyzing PPM data and providing insights and recommendations for continuous improvement.
HR Senior Service Administrator
IBM Business Services, Inc.
04.2014 - 08.2017
- Controlling users' access from deployment until separation, ensuring that request forms and approvals are in place and that according to business purpose.
- Responding to Service Manager incidents, ensuring that tickets are completed within the SLA for severity impacts.
- Troubleshooting access issues, highlighting any potential risk identified, and proposing process improvements.
- Preparing the data for audit reporting, participating in the audit review.
- Performing a regular thorough review on the existing process documentation to ensure the accuracy and reliability of information.
PMO Subject Matter Expert
IBM Business Services, Inc.
04.2014 - 08.2017
- Coordinating with Project Managers in reviewing, maintaining and highlighting the changes in project plan.
- Facilitating internal meetings to align project requirements and gather data for mapping and matching.
- Allocating deliverables among team members and guiding team members during the project until final delivery.
- Tracking and monitoring progress of deliverables and coordinating delivery dates.
- Delivering and implementing projects as per scheduled deadlines; extending post-implementation and maintenance support to the technical support team and client.
PMO Project Resource
IBM Business Services, Inc.
08.2013 - 04.2014
- Performing tests end-to-end during system integration, unit and business acceptance testing.
- Managing and processing organization and individual information into the system.
- Generating detailed and organized master data reports, producing rich and meaningful data for successful migration.
- Handling process documentation and change requests to ensure successful transition of new process to operations.
- Conducting training to operations to ensure efficiencies in new processes.
Reporting Associate
IBM Business Services, Inc.
11.2010 - 08.2013
- Providing timely reporting utilizing standard reporting tools.
- Managing reports for operations; create efficient results and analyze results.
- Developing and implementing reporting strategies.
- Consulting with end-users to help define new reporting requirements.
- Coordinating the data needed with end-users to facilitate effective reporting.
Education
Bachelor of Science - Information Technology
Bulacan State University
Malolos, Province Of Bulacan, Philippines 04.2001 -
Skills
Cross-Functional Collaboration
undefinedTimeline
Technical Risk Manager
Security Bank Corporation
03.2023 - Current
IT Project Coordinator
Security Bank Corporation
01.2022 - 02.2023
Enterprise Applications System Support Analyst
AECOM Global Business Services
04.2021 - 12.2021
Enterprise IT PMO Analyst
Chevron Holdings, Inc.
12.2017 - 12.2020
HR Senior Service Administrator
IBM Business Services, Inc.
04.2014 - 08.2017
PMO Subject Matter Expert
IBM Business Services, Inc.
04.2014 - 08.2017
PMO Project Resource
IBM Business Services, Inc.
08.2013 - 04.2014
Reporting Associate
IBM Business Services, Inc.
11.2010 - 08.2013
Bachelor of Science - Information Technology
Bulacan State University
04.2001 -
Similar Profiles
April Eulrose CaseresApril Eulrose Caseres
Customer Service Representative at Security Bank CorporationCustomer Service Representative at Security Bank Corporation
Rachelle AgentoRachelle Agento
Junior Assistant Manager at Security Bank CorporationJunior Assistant Manager at Security Bank Corporation
JUSTINE ANN BONSATOJUSTINE ANN BONSATO
Customer Service Specialist-Teller at Security Bank CorporationCustomer Service Specialist-Teller at Security Bank Corporation
Aivy SIAZONAivy SIAZON
Enterprise Risk Manager - Credit Officer at Security Bank CorporationEnterprise Risk Manager - Credit Officer at Security Bank Corporation
Maria Teresa CruzMaria Teresa Cruz
Software Engineer at AccentureSoftware Engineer at Accenture