April Eulrose Caseres
Polomolok, South Cotabato
Summary
Dynamic customer service professional with extensive experience at Security Bank Corporation, excelling in relationship building and product knowledge. Proven ability in data entry and relationship building, leading to improved client retention and actionable feedback systems. Committed to delivering exceptional service and fostering positive client experiences. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Security Bank Corporation
07.2017 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Promptly responded to inquiries and requests from prospective customers.
- Created and maintained detailed database to develop promotional sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Front Office Receptionist
Dolores Tropicana Resort Polomolok
12.2015 - 03.2017
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
Education
Bachelor of Science - Tourism Management
College: Philippine Women's College of Davao
Davao City04-2013
High School -
San Lorenzo Ruiz Academy of Polomolok
Polomolok, South Cotabato, Philippines03-2011
Elementary -
Southern Baptist School of Polomolok
Polomolok, South Cotabato, Philippines01-2006
Skills
- Customer service
- Data entry
- Customer relations
- Active listening
- Critical thinking
- Payment processing
- Customer satisfaction measurement
- Product knowledge
- Documentation
- Data collection
- Product sales
- Sales expertise
- Product promotion
- Relationship building
Qualifications
Reliable, fast learner, flexible and optimistic. Dedicated on carrying out the job entrusted to me and helping other people. Communicates with diplomacy, delivers fast, efficient service and responsible on taking any necessary action to achieve company goals.
Personal Information
Birthdate: April 30, 1994
Place of Birth: General Santos City
Age: 31 years old
Gender: Female
Language: English, Tagalog, Cebuano, Ilonggo
Additional Information
Chary Ann Velayo
Branch Manager
Security Bank, Santiago General Santos City
09989593046
Angelita Duay Salvador
Human Resource Management Officer II
Municipal General Services Office, Polomolok, South Cotabato
09238109637
Ellen Mae Decenilla-Ramada MAED, LPT
Master Teacher, English Teacher
Ramon Magsaysay Memorial Colleges-Integrated School, General Santos City
09105287692
Affiliations
- *I certify that above information are true and correct, no data entered for the purpose of fraud.
Timeline
Customer Service Representative
Security Bank Corporation
07.2017 - Current
Front Office Receptionist
Dolores Tropicana Resort Polomolok
12.2015 - 03.2017
Bachelor of Science - Tourism Management
College: Philippine Women's College of Davao
High School -
San Lorenzo Ruiz Academy of Polomolok
Elementary -
Southern Baptist School of Polomolok
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