Proven track record in enhancing customer loyalty and streamlining call management at RMS Collect Phils Inc. Expert in complaint resolution and active listening, significantly improving client satisfaction. Skilled in both technical support and customer service, adept at handling high-stress situations and boosting company reputation through exceptional service. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Jessel Batan
Customer Service Representative
Subic, Province of Zambales,ZMB
Summary
Overview
15
years of professional experience
Work History
RMS Collect Phils Inc
Customer Service Representative
02.2024 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
VXI Global Holdings B.V
Customer Service Representative
02.2023 - 02.2025
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Hamlock Hills Inc.
Sales Representative
12.2014 - 03.2015
Job overview
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
Powerlane Resources Inc. Subic
Production Operator
03.2010 - 08.2010
Job overview
- Inspected final products for defects and flaws using proper QA procedures.
- Inspected and adjusted work performed to meet expectations.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
Education
Subic National High School - AnnexSubic, Zambales
High School Diploma
04.2001
University Overview
Skills
Customer Service
Timeline
Customer Service Representative
RMS Collect Phils Inc
02.2024 - Current
Customer Service Representative
VXI Global Holdings B.V
02.2023 - 02.2025
Sales Representative
Hamlock Hills Inc.
12.2014 - 03.2015
Production Operator
Powerlane Resources Inc. Subic
03.2010 - 08.2010
Subic National High School - Annex
High School Diploma
04.2001
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