Josephine Dapat
Blk 15 Lot 22 Phase 1 Brgy. Burol 2, City Of Dasmariñas, Cavite
Summary
Adept at mentoring and fostering by streamlining processes and enhancing team efficiency, often completing tasks ahead of schedule. My customer focus and adaptability led to significant improvements in client satisfaction and loyalty across various roles, consistently exceeding performance metrics.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
RMS Collect Phils. Inc.
04.2022 - Current
- Currently assigned as Mentor to newly hired trainees for both LOB for Customer Care Support and mostly in the Technical Support Team, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Enhanced team performance by providing expert guidance about the process through recorded spot coaching sessions.
- Taking highly escalated calls or supervisor calls on behalf of the trainees.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
TaskUs Inc.
10.2016 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat businesses.
- Responded to customer requests for products, services, and company information.
- Answering emails and offline deliverables that business needs.
Customer Service Representative
IQOR PHIL. INC
07.2015 - 08.2016
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Teleperformance
10.2013 - 05.2015
- Mainly assisting customers with their delinquent accounts and collecting payments to make the account in current status under Collections LOB.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
B.S. Customs Administration -
National College of Science And Technology
Emilio Aguinaldo Highway, City Of Dasma. CaviteSkills
- Strong Communication Skills
- Teamwork and collaboration
- Multitasking Abilities
- Attention to detail
- Time Management
- Adaptability and flexibility
Certification
TRAINING
New York Language Proficiency Center
100- Hour Finishing Course for Call Center Agents from November 5-20, 2012
Timeline
Subject Matter Expert
RMS Collect Phils. Inc.
04.2022 - Current
Customer Service Representative
TaskUs Inc.
10.2016 - 04.2022
Customer Service Representative
IQOR PHIL. INC
07.2015 - 08.2016
Customer Service Representative
Teleperformance
10.2013 - 05.2015
B.S. Customs Administration -
National College of Science And Technology
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