Emmelyn Empag
Quezon City, Metro Manila,00
Summary
Dynamic professional with a proven track record in operations management and customer rapport building, notably at RMS Collect Phils Inc. Excelled in enhancing customer satisfaction and loyalty, surpassing sales quotas by over 20% at Global Innov8ion Inc. Known for exceptional problem-solving skills and adaptability, consistently delivering high-quality outcomes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Senior Agent
RMS Collect Phils Inc.
01.2024 - 01.2025
- Helping customers with their online shopping experience through digital communication. This includes answering questions, resolving issues, and managing orders, returns, and exchanges.
Customer Service Experience
Teletech - Novaliches
05.2023 - 11.2023
- Resolving customer inquiries regarding mobile phone plans, billing issues, technical difficulties, service upgrades, and other related concerns, utilizing specialized systems to access account information and troubleshoot problems, while maintaining a professional and empathetic approach to ensure customer satisfaction and loyalty within the constraints of company policies and procedures.
Freelancer
Quality National Recovery Agency (QNRA)
07.2022 - 04.2023
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization. Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon. Enhanced client satisfaction by delivering high-quality work within deadlines.
Relationship Manager
Alorica
11.2019 - 06.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction. Answer questions about banking, fund transfers, and banking applications. Provide details about account transactions
Social Media Customer Service
Akulaku Philippines
01.2019 - 11.2019
- Managing customer interactions, complaints, and inquiries on social media channels, live chat and calls. The goal is to resolve issues, remove confusion, and leave a positive impression of the brand.
Medical Sales Representative
Global Innov8ion Inc.
11.2016 - 04.2018
- Making and outbound call to patients, reminding them to make payment, and informing them on product improvements and upgrades. Increased sales revenue by explaining benefits, plan options, and product features to patients. Consistently surpassed quarterly quotas by identifying key decision-makers within target organizations and tailoring sales pitches accordingly.
Education
High School Diploma -
Catubig Valley National High School
Northern Samar04-2008
Skills
- Analytical and logical thinking
- Telephone etiquette
- Employee relations
- Positive attitude
- Service support
- Multitasking Abilities
- Technical support
- Reliability
- Cold calling
- Decision-making
- Teamwork and collaboration
- Adaptability and flexibility
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Senior Agent
RMS Collect Phils Inc.
01.2024 - 01.2025
Customer Service Experience
Teletech - Novaliches
05.2023 - 11.2023
Freelancer
Quality National Recovery Agency (QNRA)
07.2022 - 04.2023
Relationship Manager
Alorica
11.2019 - 06.2022
Social Media Customer Service
Akulaku Philippines
01.2019 - 11.2019
Medical Sales Representative
Global Innov8ion Inc.
11.2016 - 04.2018
High School Diploma -
Catubig Valley National High School
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