Rustom Tiamson
Caloocan City
Summary
Dynamic Agent with proven expertise in BPO, adept at resolving complex credit inquiries and enhancing customer satisfaction. Skilled in problem-solving and tech-savvy, I effectively manage high-pressure situations while maintaining clear communication. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
3
3
years of professional experience
Work History
Senior Agent
Iqor Philippines
04.2024 - 03.2025
- Handling calls from both customers and stores regarding various aspects of Synchrony credit cards.
- Address customer questions and concerns related to their credit cards, including new account inquiries.
- Use skills to find solutions to customer issues and make decisions that lead to customer satisfaction.
- ensure customers have a positive experience and their issues are resolved efficiently.
Technical Advisor I
Concentrix CVG Philippines
10.2021 - 10.2023
- Diagnose and resolve technical issues reported by customers, such as picture problems, audio issues, internet connectivity problems, or equipment malfunctions.
- Follow established troubleshooting procedures and escalate complex issues to higher-level support when necessary.
- Identify the root cause of problems and implement appropriate solutions.
- Provide courteous and helpful assistance to customers, addressing their questions and concerns with patience and professionalism.
- Maintain clear and effective communication with customers, ensuring they understand the troubleshooting process and potential solutions.
- Document all customer interactions, including the nature of the issue, troubleshooting steps taken, and resolutions implemented.
Education
Bachelor Of Science In Information Technology -
University of Caloocan City
Congressional Rd Ext, Barangay 171, Caloocan City08.2021
Skills
- Strong problem-solving
- Analytical skills
- Ability to work effectively under pressure and meet deadlines
- Emotional Resilience
- Cultural Sensitivity and Diversity Awareness
- Adaptability
- Tech-Savviness
- Time Management
- Decision Making
Timeline
Senior Agent
Iqor Philippines
04.2024 - 03.2025
Technical Advisor I
Concentrix CVG Philippines
10.2021 - 10.2023
Bachelor Of Science In Information Technology -
University of Caloocan City
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