Summary
Overview
Work History
Education
Skills
Certification
Educationalattainment
Governmentlicensureexamination
Training
Timeline
Generic
JESSALYN BELGA

JESSALYN BELGA

Pasay City

Summary

Highly motivated and skilled professional seeking to join an esteemed organization and make a meaningful impact on its continuous growth and success. Eager to contribute excellent service and abilities to meet company's needs. Strong desire to practice and enhance skills, confident in ability to become a promising and competent employee.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Store Specialist

Smart Communications Inc.
12.2018 - Current
  • Addressed and corrected after-purchase concerns.
  • Facilitated customer acquisition through tailored product offerings.
  • Recorded all transactions systematically.
  • Conducted thorough research on potential vendors before establishing partnerships that would benefit the store financially or competitively.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Optimized checkout processes by implementing faster payment methods, decreasing wait times for customers.
  • Managed cash registers accurately during busy periods while maintaining a friendly demeanor under pressure.
  • Provided expert product knowledge to customers, guiding them towards informed purchasing decisions.
  • Participated in staff meetings to discuss ways to enhance workplace efficiency and improve customer experiences continuously.

Customer Relations Assistant

Customer Frontline Solutions
04.2018 - 10.2018
  • Addressed after-sales inquiries with efficiency and professionalism.
  • Established strong relationships with customers.
  • Handled challenging customer interactions professionally.
  • Responded to inquiries effectively.
  • Ensured correctness and reliability of shared information.
  • Ensured proper storage and organization of after-sales documents.
  • Developed rapport with clients through active listening, empathy, and understanding of their needs.

Municipal Councilor’s Secretary

Municipal Councilor’s Office
01.2017 - 07.2017
  • Ensured secure filing of office records.
  • Engaged in all scheduled municipal meetings.
  • Prepared accurate reports outlining session highlights.
  • Coordinated scheduling of appointments with relevant organizations.
  • Enhanced legal documents through revisions.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.

Branch Secretary

Extendedline Credit Corporation
12.2016 - 06.2017
  • Created comprehensive meeting agendas to streamline discussions.
  • Produced comprehensive summaries and periodic updates to inform management decisions.
  • Reviewed and distributed meeting minutes.
  • Created monthly evaluations of branch statistics.
  • Updated branch's membership records.
  • Streamlined filing systems to enhance record accessibility and organization.
  • Supported branch manager in decision-making by preparing comprehensive reports on branch performance.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.

Education

Bachelor of Elementary Education - Education

San Jose Community College
San Jose, Malilipot, Albay
04.2015

San Jose National High School
San Jose, Malilipot, Albay
04.2011

Sogod Elementary School
Sogod, Bacacay, Albay
04.2007

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Cash handling
  • Customer engagement
  • Relationship building
  • Team leadership
  • Excellent communication
  • Adaptable and flexible
  • Cleaning and sanitizing
  • Problem-solving abilities
  • Strong communication and interpersonal skills

Certification

I HEREBY CERTIFY that the above information given is true and correct to the best of my knowledge and belief.

Educationalattainment

Bachelor of Elementary Education, San Jose Community College, San Jose, Malilipot, Albay, 04/07/15, San Jose National High School, San Jose, Malilipot, 04/05/11, Sogod Elementary School, Sogod, Bacacay, 04/26/07

Governmentlicensureexamination

Licensure Examination for Teachers (LET), 03/20/16, Board Passer

Training

Basic English Language, San Francisco Institute of Science and Technology, San Francisco, Malilipot, Albay

Timeline

Retail Store Specialist

Smart Communications Inc.
12.2018 - Current

Customer Relations Assistant

Customer Frontline Solutions
04.2018 - 10.2018

Municipal Councilor’s Secretary

Municipal Councilor’s Office
01.2017 - 07.2017

Branch Secretary

Extendedline Credit Corporation
12.2016 - 06.2017
I HEREBY CERTIFY that the above information given is true and correct to the best of my knowledge and belief.

Bachelor of Elementary Education - Education

San Jose Community College

San Jose National High School

Sogod Elementary School
JESSALYN BELGA