Karina Borja

Branch Manager

Smart Communications Inc.

06.2014 - Current

Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Complied with regulatory guidelines and requirements.
Consulted customers to boost product sales and services.