DAVID MATTHEW REYES BUNGANAY
CUSTOMER SERVICE / SALES / SOCIAL MEDIA MANAGER
Iloilo city
Summary
Resourceful and results-driven professional with a strong background in sales and customer service, combined with hands-on experience as a Social Media Manager. Skilled at building client relationships, resolving concerns efficiently, and delivering outstanding service. Adept at managing content calendars, creating engaging social media content, and growing brand presence across platforms like Facebook, Instagram, and LinkedIn. Proficient in tools like Canva, social media schedulers, and basic analytics. Committed to helping businesses grow through meaningful connections, creative content, and excellent support.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
RETAIL STORE SPECIALIST
SMART COMMUNICATIONS INC.
10.2018 - 01.2025
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques
- Handled cash and credit transactions, issued correct change and processed online orders
- Cross-sold products to increase purchase amounts and boost store's sales
- Analyzed sales data to identify trends and adjust sales strategies accordingly
- Assisted customers in finding and selecting products based on their needs
- Answered customer inquiries regarding product features, pricing, and availability
- Helped customers with refunds and product returns
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained up-to-date knowledge of industry trends and competitor offerings, informing strategic decision-making within the store.
- Conducted thorough research on potential vendors before establishing partnerships that would benefit the store financially or competitively.
SOCIAL MEDIA MANAGER
Hugom Perfume
01.2024 - 09.2024
- Creation of layout for perfume souvenirs based on upcoming events and occasions.
- Organized schedule of events using Notion.
- Respond to chats and inquiries about the product our product and convert inquiries into successful booking.
- Implemented content calendar to ensure timely and organized posting across all channels.
- Increased follower engagement with interactive content and timely responses to comments.
- Developed comprehensive social media strategy to enhance online presence.
Graphic Designer
Blooms by Jen
01.2024 - 04.2024
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Completed final touches for projects such as images sizes and font selection.
SOCIAL MEDIA MANAGER
Kalibar
01.2023 - 12.2023
- Create eye catching posters every week to gain customers.
- Create postings based on upcoming events.
- Respond to chat for advance booking from customers.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Analyzed competitor social media activities to identify opportunities for brand differentiation.
PASSENGER SUPPORT ASSOCIATE
PHILIPPINE AIRLINES
04.2018 - 07.2018
- Recorded daily activities completed, data communications and remedial action
- Monitored network performance and reported any abnormalities to the IT team
Education
Bachelor of Science - Information Technology
Garcia College of Technology
Kalibo Town, Province Of Aklan, Philippines 01.2014 - 01.2018
Skills
Graphic design
Video editing
Digital design
Layout design
Problem-solving
Customer service
Data entry
Retail sales
Active listening
Product knowledge
Time management
Critical thinking
Timeline
SOCIAL MEDIA MANAGER
Hugom Perfume
01.2024 - 09.2024
Graphic Designer
Blooms by Jen
01.2024 - 04.2024
SOCIAL MEDIA MANAGER
Kalibar
01.2023 - 12.2023
RETAIL STORE SPECIALIST
SMART COMMUNICATIONS INC.
10.2018 - 01.2025
PASSENGER SUPPORT ASSOCIATE
PHILIPPINE AIRLINES
04.2018 - 07.2018
Bachelor of Science - Information Technology
Garcia College of Technology
01.2014 - 01.2018
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