Playing Chess and Online Games
Jerome Angcon
General Virtual Assistant
Pagadian City,ZAS
Summary
Dynamic customer service professional with extensive experience in the telecommunications and entertainment sectors, recognized for exceptional communication and problem-solving abilities. Proven track record in optimizing processes and enhancing client interactions, resulting in improved operational efficiency and customer satisfaction. Expertise in managing data and streamlining operations to ensure seamless workflows that drive results. Eager to leverage a diverse skill set as a virtual assistant in a fast-paced environment prioritizing innovation and collaboration.
Overview
3
3
years of professional experience
Work History
General Virtual Assistant
UPLEVEL SOLUTIONS
01.2025 - Current
- Maintained an organized calendar for efficient scheduling.
- Kept accurate company records for seamless operations.
- Managed social media to boost brand visibility and engagement.
- Assisted in content creation for blogs, newsletters, and marketing.
- Adapted to shifting priorities and deadlines.
- Handled CRM data entry, exports, and cleanup.
- REMOTE
Sales Checker and Quality Analyst
IMPACT SOLUTIONS
11.2023 - 07.2024
- Tracked sales metrics and generated performance reports.
- Analyzed data to optimize pricing strategies.
- Improved operations, reducing errors and delays.
- Verified client data for accurate account management.
- Delivered tailored reports for strategic decisions.
- Updated client accounts to boost satisfaction.
- REMOTE
Customer Service Representative
QUALFON
02.2023 - 10.2023
- Assisted 150+ customers weekly, resolving inquiries and issues.
- Managed accounts, explaining charges and adjustments.
- Handled product, service, and company inquiries.
- Diagnosed and resolved technical issues via phone.
- Boosted satisfaction by addressing concerns promptly.
- Educated customers on product features based on needs.
- Built rapport through active listening, improving retention.
Education
Bachelor of Science - Civil Engineering
SOUTHERN MINDANAO COLLEGES
01.2022
Information and Communication Technology
YLLANA BAY VIEW COLLEGE
01.2018
Skills
Prioritization and scheduling
Analytical problem solving
Effective verbal communication
Results-driven
Fundamental graphic design
Client relationship management
Client support
Detail-oriented approach
Proficient in Microsoft 365 applications
Skilled in utilizing Google Workspace applications
Proficient in CRM tools
Experience with AI applications
Skilled in using Canva and video editing applications
Interests
Going out for Short Trips
Timeline
General Virtual Assistant
UPLEVEL SOLUTIONS
01.2025 - Current
Sales Checker and Quality Analyst
IMPACT SOLUTIONS
11.2023 - 07.2024
Customer Service Representative
QUALFON
02.2023 - 10.2023
Information and Communication Technology
YLLANA BAY VIEW COLLEGE
Bachelor of Science - Civil Engineering
SOUTHERN MINDANAO COLLEGES