Jennifer Pamulo
Cainta, Rizal
Summary
Detail-oriented Quality Assurance professional with a proven track record at Iconnect Convergence Inc, specializing in quality processes and data analysis. Excelled in mentoring team members and enhancing customer loyalty at Skycable Corp. through expert dispute resolution. Demonstrates exceptional problem-solving and training skills, ensuring compliance and project alignment with a focus on significant achievements.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Quality Assuranc
Iconnect Convergence Inc
10.2010 - 11.2024
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project.
- Maintained comprehensive knowledge of relevant regulations and standards, ensuring compliance throughout the QA process.
Customer Service Representative
Skycable Corp.
01.2003 - 11.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Telecommunications Technology - Telecommunications
AMA
Quezon, City03.2000
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
Certification
White lean six sigma AI certified
Timeline
Quality Assuranc
Iconnect Convergence Inc
10.2010 - 11.2024
Customer Service Representative
Skycable Corp.
01.2003 - 11.2010
White lean six sigma AI certified
Telecommunications Technology - Telecommunications
AMA
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