Bobby Noveno
Customer Service Represantative
Sorsogon City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Iconnect Convergence Inc.
1 2015 - Current
- Oversaw customer account inquiries, accurately providing information to solve service complaints and guarantee customer satisfaction
- Built rapport with customers through courteous and professional communication
- Assisted customers with product-related questions, feedback, and complaints.
Telecollection Agent/ Customer Service Representative
Bayantel Telecommunication
06.2008 - 06.2011
- Adhered to fair debt practices and regulatory guidelines throughout collections process
- Negotiated repayment plans for customers in financial distress, with sensitivity to their personal situations
- Monitored overdue accounts and initiated contact via phone calls.
Education
Bachelor of Arts in Economics, Tertiary -
Bicol University College of Arts and Sciences
Daraga, Albay 01.2001 - 01.2004
Secondary - undefined
St. John's Academy
Camalig, Albay 01.1997 - 01.2001
Primary - undefined
Camalig North Central School
Camalig, Albay 01.1991 - 01.1997
Skills
Active Listening
Product Knowledge
Complaint resolution
Problem-solving abilities
Call center experience
Critical Thinking
Computer Proficiency
Complaint Handling
Live chat support
Technical Support
Timeline
Telecollection Agent/ Customer Service Representative
Bayantel Telecommunication
06.2008 - 06.2011
Bachelor of Arts in Economics, Tertiary -
Bicol University College of Arts and Sciences
01.2001 - 01.2004
Secondary - undefined
St. John's Academy
01.1997 - 01.2001
Primary - undefined
Camalig North Central School
01.1991 - 01.1997
Customer Service Representative
Iconnect Convergence Inc.
1 2015 - Current
References
- Christoper Gatlabayan, Team Manager, 09176306941
- Hernan Jader, Team Manager, 09175224688
Personal Information
- Age: 40
- Height: 5'7
- Citizenship: Filipino
- Date of Birth: 02/12/1984
- Gender: Male
- Marital Status: Married
- Religion: Roman Catholic
References
- Christoper Gatlabayan, Team Manager, 09176306941
- Hernan Jader, Team Manager, 09175224688