Rose Ann Calumpita
Caloocan City
Summary
Experienced professional seeking a secure and challenging position in a reputable organization. Adept at customer service relations, with a strong dedication to delivering exceptional service and building lasting customer relationships. Committed to continuous improvement and contributing to team success.
Overview
12
12
years of professional experience
Work History
CUSTOMER CARE SPECIALIST
Iconnect Convergence. Incorporated
01.2015 - 11.2024
- I responded to customer queries in a timely and accurate way via phone, email, and chat
- Identifying customer needs and helping customers use specific features
- I was also assigned to a support team that handles endorsement from field sales and other lines of business
- I became part of our research and product development team, to which I do product testing before its launch
- Back-office function, consolidating my team’s transactions on a daily, weekly, and monthly basis and I was assigned to creation of our team’s weekly and monthly schedule
CUSTOMER CARE REPRESENTATIVE
Coreserve Incorporated
01.2014 - 01.2014
- I responded to customer queries in a timely and accurate way via phone and became a concierge specialist.
- Became a front facing representative that assisting the customer face to face.
CUSTOMER CARE REPRESENTATIVE
Global Staff Solutions Incorporated
01.2013 - 01.2014
- I responded to customer queries in a timely and accurate way via phone
Education
BACHELOR OF SCIENCE - FOREIGN SERVICE
University of Manila
04.2010
Skills
- Customer service
- Decision making
- Problem-solving abilities
- Research skills
- Administrative skills
- Appointment scheduling
- Billing coordination
- Data entry
- Product knowledge
- Documentation and reporting
- Product education
- Order processing
References
Mr. Rodelio Atienza 09178588161
Ms. Prelyn Veridiano 09913164533
Mrs. Arlena Gurrobat 09238973889
Timeline
CUSTOMER CARE SPECIALIST
Iconnect Convergence. Incorporated
01.2015 - 11.2024
CUSTOMER CARE REPRESENTATIVE
Coreserve Incorporated
01.2014 - 01.2014
CUSTOMER CARE REPRESENTATIVE
Global Staff Solutions Incorporated
01.2013 - 01.2014
BACHELOR OF SCIENCE - FOREIGN SERVICE
University of Manila
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