Jayson Jarlego

• B2B appointment setting: contacting Decision makers and offering estimates for Exterior Power washing service.
• Sourced and pre-qualified leads and identified new business opportunities by dialing 150 - 200, daily outbound calls to build partnerships and achieve sales quota.
• Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
• Closed 2-4 appointments daily.

• Taking inbound and outbound calls, trained agents, call monitoring, email management, administrative tasks, and leading a team. Answered escalated calls and assisting customer for online orders and sales.
• Answered 50 calls a day providing assistance for customer who has issues with billing, technical, and plan information.
• Product Upselling
• Streamlined call handling processes for improved efficiency and reduced wait times.
• Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.

• Taking Inbound and outbound calls. Retention offers to customers and upselling products and order entry.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Answered on average 70 customers calls per day and providing resolution to customer’s inquiries with billing and technical issues
• Taking outbound calls confirming online orders and taking 150 calls per day.
• Product upselling.

• Answering inbound calls and resolving inquiries in billing plan benefits and grievances.
• Outbound calls to ensure medicine was received, update of coverage and grievances.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Answering minimum of 50 inbound calls and resolving issues technical device, plan, billing and replacement devices.
• Taking Outbound calls for customer who enrolled Lifeline program providing application updates and plan information.

List of Tools Used:

• Avaya CMS
• Microsoft Office Tools
• Google Spreadsheet
• Canva
• Quality Database
• Adobe Software's
• Nice Scheduler
• Outlook