Bruce Woolford Sr
Edward
Quezon City Manila
Summary
Aggressive Caller with dynamic personality and over 3+ years of experience prospecting new business engagements by making high volume of cold calls. Motivated and persistent professional with proven background meeting or exceeding sales quotas by optimizing workflows. Tech-savvy self-starter with CRM software, web-based applications and Microsoft word-Excel,Google Drive,Google Docs. proficiency.
Overview
19
19
years of professional experience
Work History
Cold Caller/Appointment Setter
Foxhound Homebuyers
02.2021 - 12.2023
- Followed company scripts to cover key points and overcome objections
- Controlled calls using established techniques to meet performance targets and maintain sales pressure
- Generated and presented telemarketing reports
- Established appointments for field sales representatives to visit prospective customer locations
- Recorded completed tasks using established methods
- Connected with prospective customers via telephone or email to share available products and services
- Reached out to the contact list to promote products and services
- Contacted established customers to propose new offerings and increase revenue
- Documented calls in detail for future reference by contact center and field personnel
- Redirected questions and concerns toward beneficial aspects of available offerings
- Maintained up-to-date knowledge of product characteristics and availability
- Adapted sales strategy based on personal profiles and customer needs
- Scheduled phone calls between potential customers and sales representatives
- Responded to high volume of customer requests daily
- Addressed customers with a confident, clear communication style
- Tolerated stress to de-escalate negative customer encounters
- Listened actively to customers, responding appropriately to show interest and understanding.
Customer Service Representative
Oracle
04.2018 - 01.2021
- Registered customer information on database to retain accurate records and enable tracking history
- Evaluated customer preferences and needs to establish productive and long lasting relationships
- Reviewed existing accounts to generate or follow through sales leads, targeting wider audience
- Followed up with customers to offer additional support and check resolution satisfaction
- Composed monthly sales reports to brief management regarding performance and revenues
- Exceeded quota and metrics by offering value and relevance to customers, increasing satisfaction
- Addressed customer queries to provide information regarding product specifications and uses
- Used software, databases scripts and tools during phone calls to support positive communications
- Developed short-term and long-term goals to meet sales targets and increase customer retention
- Attended meetings to discuss sales strategies and ways to improve services
- Educated customers on how to use products or services by providing demonstrations and presentations
- Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures
- Processed documentation to record sales, warranties and service program sign-ups
- Evaluated issues and concerns to determine importance and urgency, prioritizing and escalating complaints to the manager
- Participated in ongoing training to broaden knowledge, acquire more skills and improve performance
- Informed customers of promotions and special offers to increase sales and revenue
- Navigated designated demographics to expand the client network and cater to needs
- Practiced upsell and cross-sell promotions to gain leads and increase profits.
Outbound Telemarketer
FYI Llc
03.2005 - 04.2015
- Handled and quickly resolved customer issues regarding product sales and customer service problems
- Increased customer satisfaction by offering friendly, helpful and informative customer service
- Made high volume of sales calls per day exceeding company outbound call targets
- Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions
- Applied correct hold and transfer procedures, consistently keeping call times within the time frame target
- Recorded details from customer communications on CRM
- Maintained detailed product knowledge to competently and expertly advise customers
- Support with outbound calls to customers about specific sales and marketing promotional campaigns
- Documented and alerted management teams of trends in customer calls
- Strived to meet and exceed call center targets while maintaining excellent customer care
- Guided callers through troubleshooting, navigating company sites and using products or services
- Recorded details of callers complaints and inquiries and outlined actions taken
- Forwarded promotional information and products to customers by courier, mail or fax
- Identified and pursued opportunities to upsell company products and services
- Follow up customer calls with further information or instructions when necessary
- Reviewed customer accounts and updated information about billing, shipping and warranties
- Followed customer service script for uniformity in handling customer issues
- Wrote and submitted timely reports on performance, targets and customer queries.
Education
High School Diploma -
Southwest High
Baltimore, Maryland. 04.2001 -
Skills
Patience and Persistence
Confidence Building
Stress Tolerance
Objection Handling
Timeline
Cold Caller/Appointment Setter
Foxhound Homebuyers
02.2021 - 12.2023
Customer Service Representative
Oracle
04.2018 - 01.2021
Outbound Telemarketer
FYI Llc
03.2005 - 04.2015
High School Diploma -
Southwest High
04.2001 -