Paula Bianca Puli
Finance Auditor, Trust And Safety Associate, Cold Caller - Appointment Setter, Chat Support Agent
San Pedro
Summary
Highly motivated and detail-oriented individual with a strong work ethic and excellent communication skills. Seeking an entry-level position where I can utilize my problem-solving abilities, eagerness to learn and dedication to make positive impact.
Overview
12
12
years of professional experience
Work History
Cold Caller/Appointment Setter
Lead Heroes
08.2023 - 05.2024
- Participated in regular training sessions to continuously improve communication skills and product knowledge.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Built rapport with prospects, leading to a higher rate of successful follow-up conversations and closed deals.
- Developed extensive knowledge of products and services to better assist customers.
- Enhanced customer relations through attentive listening and promptly addressing inquiries during calls.
Trust and Safety Associate
Accenture Inc.
2 2018 - 7 2023
- Successfully identified and escalated emerging trends in user behavior, contributing to the enhancement of the platform's safety features and overall user experience.
- Received recognition for exceptional performance and dedication, contributing to a positive team culture focused on maintaining a safe and trustworthy platform for all users.
- Conducted regular audits of user-generated content and accounts, resulting in a 20% reduction in policy violations and fostering a more compliant user base.
Payment Specialist
World Hub Services Corporation
01.2014 - 12.2017
- Efficiently processed a high volume of deposit transactions, consistently meeting daily targets and reducing the average processing time by 20%, resulting in quicker access to funds for customers.
- Conducted regular audits of deposit and payout records, ensuring compliance with industry regulations and company policies, and maintaining a 100% accuracy rate.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Payments Auditor
William Hill Online Casino
11.2012 - 12.2013
- Conducted thorough audits of customer payout transactions, ensuring compliance with regulatory requirements and internal policies, resulting in a 100% pass rate during external regulatory audits.
- Identified potential problems and areas of risk and used initiative to proactively propose solutions.
- Led multiple assignments simultaneously, taking responsibility for completion before set deadlines.
Education
Bachelor of Science - Tourism
Lyceum of the Philippines University
ManilaSkills
- Computer Proficiency
Good Communication Skills
Customer Satisfaction
Timeline
Cold Caller/Appointment Setter
Lead Heroes
08.2023 - 05.2024
Payment Specialist
World Hub Services Corporation
01.2014 - 12.2017
Payments Auditor
William Hill Online Casino
11.2012 - 12.2013
Trust and Safety Associate
Accenture Inc.
2 2018 - 7 2023
Bachelor of Science - Tourism
Lyceum of the Philippines University