Hi, I’m
ANTONETTE KHAYE
Customer Service Representative/ Appointment Setter/ Cold Caller
Davao
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
years of professional experience
3
years of post-secondary education
Work History
ScaleUp Labz
Appointment Setter/Outbound Telemarketer/Cold Caller
12.2023 - 03.2024
Job overview
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decision-makers.
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Conducted thorough research on each prospect prior to initiating contact in order to deliver tailored pitches that resonated with their unique needs and pain points.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
- Implemented multi-channel outreach efforts, utilizing email campaigns, social media messaging, and direct mail in addition to phone calls.
Alorica TeleservicesDavao City
Customer Service Representative/ Technical Support
08.2017 - 10.2023
Job overview
- Resolves product or service problems by clarifying customer's complaint, determining cause of problem, selecting and explaining best solution to solve problem, expediting correction or adjustment, following up to ensure resolution
- Attracts potential customers by answering product and service questions, suggesting information about other products and services
- Pitch sales and order(placing
- Resolves network issues (Home internet service) which requires troubleshooting.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Teleperformance PhilippinesDavao City
Customer Service Representative (Health Care)
11.2016 - 04.2017
Job overview
- Assist Providers in checking benefits and eligibility of member's insurance
- Check for prior authorization for in(patient and out(patient's benefits
- Determine out-of-pocket cost and deductibles
- Resolves claims.
Education
University of Southeastern PhilippinesDavao City, Province Of Davao Del Sur, Philippines
Bachelor Degree of Technical Teacher Education from Major in Civil Technology
08.2013 - 05.2016
Skills
Customer Relationship Management (CRM)
undefinedTimeline
Appointment Setter/Outbound Telemarketer/Cold Caller
ScaleUp Labz
12.2023 - 03.2024
Customer Service Representative/ Technical Support
Alorica Teleservices
08.2017 - 10.2023
Customer Service Representative (Health Care)
Teleperformance Philippines
11.2016 - 04.2017
University of Southeastern Philippines
Bachelor Degree of Technical Teacher Education from Major in Civil Technology
08.2013 - 05.2016
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