Jade Kathryn Cabaobao
Davao City
Summary
Results-oriented virtual assistant skilled in communication, active listening, and problem-solving, known for a strong work ethic. I bring extensive knowledge and exceptional organization, with a track record of effectively handling objections and enhancing customer satisfaction.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Appointment Setter
Cleaning in Motion
06.2024 - 09.2024
- calling 120-200 leads per day
- Setting up appointments
- Sending out email for future prospects
Cold Caller
Integria
01.2024 - 06.2024
- Reach out to potential leads
- Generate and qualify leads
- Build rapport with prospects and schedule appointments
- Maintain accurate records of interactions in CRM
Front Office Coordinator
ResolvedCx
11.2023 - 1 2024
- Resolved guest/tenants issues via phone, email, and chat
- Ensured satisfying stays through prompt support
- Coordinated with in-house and independent contractors to address issues.
Real Estate Cold Caller/Appointment Setter/Lead Manager/Data Scrubber/Data Entry
Rich Realty Investments
08.2020 - 05.2023
- Cold called to find seller leads
- Followed up to boost lead conversion
- Scheduled talks for property buys
- Managed data and spreadsheets, enhancing organization.
Customer Service Representative (Telco)
Sutherland Global Services
05.2019 - 03.2020
- Resolved customer billing issues, ensuring satisfaction
- Troubleshoot tech problems, providing clear solutions
- Processed and tracked payments
- Boosted sales through effective order handling.
Customer Service Representative (Telco)
Ibex Global
04.2015 - 03.2019
- Provided prompt support for TV, internet, home phone, and wireless issues
- Resolved billing, technical, order & payment issues
- Utilized strong problem-solving skills
- Processed and tracked payments
- Boosted sales through effective order handling.
Quality Control Analyst
Global Business Solutions
08.2013 - 02.2015
- Monitored live calls for quality, ensuring standards met
- Evaluated call transfers UK-Philippines for process efficiency
- Compiled daily call quality reports for HQ insights
- Provided agent coaching based on call evaluations.
Inbound / Outbound Telemarketer
Global Business Solutions
06.2012 - 08.2013
- Exceeded 8 monthly sales targets with UK debt plans
- Boosted lead gen via effective outbound call strategy
- Handled inbound queries with professionalism
- Seamlessly transferred calls for issue resolution.
Education
Bachelor of Science - Nursing
San Pedro College
Davao City 06.2001 - 04.2005
Skills
Data Entry
Lead Management
Cold Calling
Customer Service
Inbound & Outbound Calls
Negotiation
Communication
Time management
Organizational
Problem-solving
Appointment Setting
Word Processing Skills
Manage Spreadsheets
Timeline
Appointment Setter
Cleaning in Motion
06.2024 - 09.2024
Cold Caller
Integria
01.2024 - 06.2024
Front Office Coordinator
ResolvedCx
11.2023 - 1 2024
Real Estate Cold Caller/Appointment Setter/Lead Manager/Data Scrubber/Data Entry
Rich Realty Investments
08.2020 - 05.2023
Customer Service Representative (Telco)
Sutherland Global Services
05.2019 - 03.2020
Customer Service Representative (Telco)
Ibex Global
04.2015 - 03.2019
Quality Control Analyst
Global Business Solutions
08.2013 - 02.2015
Inbound / Outbound Telemarketer
Global Business Solutions
06.2012 - 08.2013
Bachelor of Science - Nursing
San Pedro College
06.2001 - 04.2005