Kizel Mae Abergas
Virtual Assistant / Lead Specialist
Malaybalay City
Summary
Organized Administrative Professional dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 6 years of experience providing quality administrative support to clients.
Overview
6
6
years of professional experience
Work History
Appointment Setter
Broker Generator
Florida
01.2021 - Current
- Entered daily data in computer systems and documented office activities.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Set appointments with salespeople and potential customers.
- Scheduled and confirmed appointments and meetings for senior management team.
- Acted as first point of contact and set appointments for prospective clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Project Coordinator
Golfstyles, Inc.
Michigan
02.2020 - Current
- Responded to requests for information on materials to inquiring parties.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Entered data into CRM Bitrix.24, ensuring accuracy and uniformity.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Presented professional image consistent with company's brand values.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Quoted prices, credit terms and other bid specifications.
Revenue Officer
Bureau Of Internal Revenue
Cagayan De Oro
08.2019 - 12.2022
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Furnished taxpayer assistance and information to general public.
- Collected delinquent federal taxes and secured all delinquent returns.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Prepared tax returns for individuals and businesses.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Developed and maintained courteous and effective working relationships.
Administrative Assistant
Malaybalay City Water District
Malaybalay City
07.2018 - 08.2019
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Entered data into system and updated customer contacts with information to keep records current.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
Member Services Representative
Blue Shield Of California
California
05.2016 - 06.2018
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Communicated verification and authorization status updates with various hospital departments to facilitate decision-making for patient admissions and insurance coverage.
- Posted payments to accounts and maintained records.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Trained new staff on current, correct insurance verification procedures.
- Updated patient records with accurate, current insurance policy information.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Answered phone calls and messages for physicians, medical facility, scheduling appointments, and handling patient inquiries.
- Conducted patient intake interviews, recording and documenting relevant information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Bachelor Of Science - Accounting Technology
San Isidro College
Malaybalay City, PH 06.2012 - 04.2016
Skills
Phone etiquette expert
undefinedTimeline
Appointment Setter
Broker Generator
01.2021 - Current
Project Coordinator
Golfstyles, Inc.
02.2020 - Current
Revenue Officer
Bureau Of Internal Revenue
08.2019 - 12.2022
Administrative Assistant
Malaybalay City Water District
07.2018 - 08.2019
Member Services Representative
Blue Shield Of California
05.2016 - 06.2018
Bachelor Of Science - Accounting Technology
San Isidro College
06.2012 - 04.2016
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