Overview
Work History
Education
Skills
Timeline
Generic
SHEENA MARIE CELINO

SHEENA MARIE CELINO

SULTAN KUDARAT - CITY OF TACURONG,REGION XII (SOCCSKSARGEN)

Overview

12
12
years of professional experience

Work History

Appointment Setter

W.Charter Solutions
04.2024 - 04.2025
  • Managed inbound and outbound calls with potential clients, fostering strong relationships.
  • Scheduled appointments for sales representatives, optimising their schedules and increasing appointment rates.
  • Scheduled phone calls between potential customers and sales representatives.
  • Utilised CRM software to record client information, facilitating timely follow-ups.
  • Documented calls in detail for future reference by contact centre and field personnel.
  • Assisted in developing cold calling scripts, which contributed to higher engagement rates.
  • Prioritised tasks effectively, managing multiple calendars without scheduling conflicts.
  • Contributed to team meetings with constructive feedback and innovative ideas.

Compliance Officer

Focusinc Group Corp.
10.2021 - 05.2023
  • Monitored drivers to confirm the timely delivery of medications.
  • Assigned efficient routes to drivers for optimal medication delivery.
  • Checking and ensuring all the medications were picked up and distributed correctly.

Customer Service Representative

Sutherland Global Services
08.2019 - 03.2020
  • Maximised customer satisfaction by resolving service issues promptly.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
  • Tailored communication style to suit diverse customer demographics, ensuring clarity and positive rapport.

Customer Service Representative (Dispute team))

Telus International Philippines
11.2017 - 03.2018
  • Enhanced customer satisfaction by promptly resolving service issues to maintain loyalty.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
  • Resolved customer service inquiries quickly and accurately to enhance customer experience.
  • Provided assistance on product-related questions, feedback, and complaints to ensure customer understanding.

Data Encoder

ICall Outsourcing
02.2013 - 09.2013
  • Scanned documentation and entered into database to maintain accurate records.
  • Verified and updated account information in company computer system.
  • Compared source documents to verify accuracy of data.
  • Corrected errors in data to prevent duplication across systems.
  • Provided administrative support by compiling and sorting information for efficient data entry and reporting.

Education

Foundation Degree in Science - Bachelor of Science in Hotel and Restaurant Management

System Technology Institute (STI)
Tacurong, SUK
2019

Skills

  • Customer relationship management
  • Appointment scheduling
  • Call handling
  • Cold calling
  • Data entry
  • Task prioritization
  • Team collaboration
  • Conflict resolution
  • Feedback implementation
  • Client interaction
  • Customer Service
  • Email communication
  • Lead generation

Timeline

Appointment Setter

W.Charter Solutions
04.2024 - 04.2025

Compliance Officer

Focusinc Group Corp.
10.2021 - 05.2023

Customer Service Representative

Sutherland Global Services
08.2019 - 03.2020

Customer Service Representative (Dispute team))

Telus International Philippines
11.2017 - 03.2018

Data Encoder

ICall Outsourcing
02.2013 - 09.2013

Foundation Degree in Science - Bachelor of Science in Hotel and Restaurant Management

System Technology Institute (STI)
SHEENA MARIE CELINO