Eryllden Dela Cruz
CITY OF SANTA ROSA,Laguna
Summary
Dynamic and client-focused Relationship Manager with over 5 years of experience in building and maintaining strong, long-term relationships with clients across diverse industries. Skilled in understanding client needs, providing tailored solutions, and delivering exceptional service to enhance client satisfaction and loyalty. Adept at identifying new business opportunities, managing portfolios, and collaborating with cross-functional teams to achieve organizational goals. Excellent communication, negotiation, and interpersonal skills, combined with a proactive approach to problem-solving and a commitment to delivering results.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Appointment Setter
Re:Form by Coach Will Hanson
Melbourne, Australia
11.2025 - 09.2026
- Prioritised tasks effectively, managing multiple calendars without scheduling conflicts.
- Utilised CRM software to record client information, ensuring accurate follow-up activities.
- Scheduled appointments for sales representatives, maximising their time and enhancing productivity.
- Achieved monthly targets by securing a consistent number of quality appointments.
- Identified customer needs through effective questioning, aligning services with their requirements.
- Followed company scripts to cover key points and overcome objections.
- Documented calls in detail for future reference by contact centre and field personnel.
- Upheld high standards of professionalism and courtesy in all client interactions.
- Addressed customers with confident, clear communication style.
Appointment Setter
Nicholas Farnsworth
05.2025 - 10.2025
- Achieved monthly targets by securing a consistent number of quality appointments.
- Engaged potential clients through targeted outreach via email and phone to promote products and services.
- Utilised company scripts to highlight key points and address objections, enhancing client communication.
- Identified customer needs through effective questioning, aligning services with their requirements.
- Listened actively to customers, responding appropriately to show interest and understanding.
- Upheld high standards of professionalism and courtesy in all client interactions.
- Prioritised tasks to manage multiple calendars, ensuring seamless scheduling with no conflicts.
- Maintained confidentiality of client information, adhering to data protection regulations.
Senior Relations Manager
Paynamics Technologies Inc.
01.2020 - 04.2025
- Integrated fintech solutions into client operations with product development team, resulting in 30% increase in operational efficiency.
- Monitored competitor activity, adjusting sales strategies to maintain a competitive edge in the market.
- Spearheaded diversity and inclusion initiatives, fostering an inclusive environment for clients and employees.
- Demonstrated strong communication and time management skills to meet and exceeded sales targets.
Broker Management Supervisor
P.A Alvarez Group of Companies
01.2013 - 01.2020
- Developed and executed sales strategies for residential and commercial properties, achieving 30% year-over-year increase in property sales.
- Consulted with clients on financial products and services tailored to investment needs.
- Examined company financial performance to identify opportunities to boost profit.
- Informed prospective customers about current market conditions to help guide educated decision making.
Education
B.S - Major in Marketing
University of Perpetual Help Laguna
01-2011
High School -
Colegio De San Pedro
01-2006
Skills
- Customer relationship management
- Appointment scheduling
- Professional communication
- Task prioritization
- Client engagement
- Confidential information management
- Patience and persistence
- Customer Service
- Email communication
- Email correspondence
- Self-discipline
- Customer rapport-building
- Customer satisfaction
- Pure Chat
- Relationship Management
Language
English
Filipino
Timeline
Appointment Setter
Re:Form by Coach Will Hanson
11.2025 - 09.2026
Appointment Setter
Nicholas Farnsworth
05.2025 - 10.2025
Senior Relations Manager
Paynamics Technologies Inc.
01.2020 - 04.2025
Broker Management Supervisor
P.A Alvarez Group of Companies
01.2013 - 01.2020
B.S - Major in Marketing
University of Perpetual Help Laguna
High School -
Colegio De San Pedro