Hans Geremy Castro
Mabalacat,Philippines
Summary
Customer-focused Customer Service Representative with strong communication, problem-solving, and attention-to-detail skills. Experienced in resolving customer concerns, handling sensitive information professionally, and delivering efficient service. Eager to contribute to First Advantage by supporting clients and candidates with accuracy, professionalism, and a positive experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative - Telco
iQor
10.2025 - Current
- Handled inbound and outbound calls and responded to customer inquiries via phone and email.
- Verified and updated customer information and account details in the database.
- Investigated concerns, checked records, and gathered information to resolve customer requests.
- Coordinated with other departments and transferred calls to the appropriate team when needed.
- Documented customer interactions, updated case records, and completed reports.
- Performed database checks, follow-ups, work allocation, and quality checks.
- Handled customer information accurately and confidentially while following company procedures.
Chat Support Representative
TTEC
11.2022 - 05.2025
- Handled customer chats and outbound calls for account, service, and billing concerns.
- Verified and updated customer information and account records.
- Placed client orders and provided order status and tracking information.
- Processed payments and billing transactions accurately and securely.
- Investigated concerns and coordinated with other departments for resolution.
- Documented interactions, performed database checks, and completed follow-ups.
- Handled customer information accurately and confidentially.
Education
Bachelor of Business Administration -
Our Lady of Fatima University
San Fernando, PAM01-2018
Pampanga High School
San Fernando, PAM01-2014
Skills
- Customer relationship management
- Problem solving
- Active listening
- Database management
- Order processing
- Billing transactions
- Information verification
- Customer engagement
- Customer Service
- Problem solver
- Basic computer knowledge
- Written and verbal communication skills
- Microsoft Office
Timeline
Customer Service Representative - Telco
iQor
10.2025 - Current
Chat Support Representative
TTEC
11.2022 - 05.2025
Bachelor of Business Administration -
Our Lady of Fatima University
Pampanga High School