Ma. Rica Bodigas
Novaliches,Philippines
Summary
Customer Service Representative with strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with an empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency.
Overview
9
9
years of professional experience
Work History
Telco Account - Customer Service Representative
Telus International
Cubao
06.2024 - 08.2026
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer service enquiries with speed and accuracy to enhance customer experience.
- Processed and issued product orders and service upgrades, ensuring timely delivery and customer satisfaction.
Team Leader - Customer Service and Sales Account
Inpiro Relia Inc.
Mandaluyong City
05.2020 - 02.2024
- Resolved complex customer enquiries, disputes and complaints, ensuring customer satisfaction and retention.
- Monitored team performance to identify areas for improvement and implemented corrective actions to enhance service delivery.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Cultivated supportive, positive relationships with employees, fostering a collaborative working environment.
Service Crew - Cashier Team Leader
Jobcon Worx Inc.
Sta. Cruz
06.2017 - 01.2019
- Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
- Stayed strictly within food hygiene regulations, safety procedures and sanitary requirements while preparing and serving food.
- Maintained high standards of hygiene, regularly cleaning and sanitising tables, counters, and service areas.
Education
Bachelor of Science - Accountancy
University of Manila
Manila01-2019
Skills
- Customer service
- Sales enquiry handling
- Complaint management
- Call centre experience
- Data entry management
- QA controls
- Telesales techniques
- Multi-tasking
- Problem-solving
- Conflict resolution
- Team leadership
- Communication skills
Accomplishments
- Wow sa suggestive selling certificate October 2018
- Top Trainee in Batch 3C,1st June 2020
- Top 1 Team Leader month of November and December 2020
- Top 1 Team Leader month of March and April 2021
- Top 3 Team Leader month of December 2021
- Top 2 Team Leader month February 2022
- Top Agent Customer Service March 2026
Timeline
Telco Account - Customer Service Representative
Telus International
06.2024 - 08.2026
Team Leader - Customer Service and Sales Account
Inpiro Relia Inc.
05.2020 - 02.2024
Service Crew - Cashier Team Leader
Jobcon Worx Inc.
06.2017 - 01.2019
Bachelor of Science - Accountancy
University of Manila