JENNY TASELYN RAMOS
Rodriguez
Summary
To join any organization where I can apply the knowledge and skills I have and work with a great sense of personality, dedication and hard work such that whatever expertise skills I gain, it will be used for personal development and shared for the growth of the company.
Overview
10
10
years of professional experience
Work History
Customer Service Representative – Telco Account
Alorica
12.2025 - 04.2025
- Answer inquiries regarding mobile, broadband, and cable service plans.
- Process account updates, such as plan upgrades, service modifications, activations, or cancellations.
- Handle billing concerns, including explaining charges, processing payments, and resolving errors or disputes.
- Diagnose connectivity issues for internet, wireless reception, or cable service.
- Guide customers through basic hardware setups, such as modems, routers, and mobile device settings.
- Escalate complex technical problems to higher-level support teams when immediate resolution is not possible.
- Promote product upgrades or special offers that align with the customer’s needs to increase revenue.
- Implement retention strategies to prevent customers from cancelling their services by offering alternative solutions.
- 4 months bpo experience
Customer Service Representative – Financial Account
Teleperformance
01.2025 - 12.2025
- Negotiate repayment arrangements for customers with overdue balances or in financial difficulty.
- Promote or cross-sell banking products like new credit lines, savings accounts, or investment tools when appropriate.
- Perform identity verification rigorously before accessing any sensitive customer information.
- Identify fraud by monitoring for suspicious activity and reporting potential threats to the security team.
- Verify and record financial transactions, including fund transfers and payments.
- Perform account maintenance, such as updating personal details, closing accounts, or requesting replacement cards.
- Process payments and set up automated payment plans for customers.
- 11 months Bpo Experience
Branch Officer Promoted to Vault Custodian
Cebuana Lhuillier
01.2013 - 01.2017
- Facilitate pawning and renewal of pawned items.
- Handle money remittances (sending and receiving money) for clients.
- Process insurance products and other non-pawnshop services offered by the branch.
- Manage the cash fund of the branch, ensuring accuracy in all collections and payouts.
- Handle vault functions, which include monitoring the movement of pawned items in and out of the vault and ensuring their safety.
Overseas Sales Staff
Procycle Incorporation
01.2011 - 01.2012
- Build and maintain strong, long-term relationships with international clients, distributors, and partners.
- Conduct regular follow-ups to ensure customer satisfaction and address any concerns regarding order execution or product quality.
- Monitor global market trends and competitor activities to provide 'market intelligence' to management.
- Maintain accurate records for all leads, communications, and sales activities to track performance against quotas.
Customer Service Representative
Greenwich
08.2010 - 01.2011
- Greet customers warmly and take food and beverage orders with a positive attitude.
- Provide menu information, answer questions about ingredients or allergens, and make suggestive recommendations to encourage sales.
- Handle guest concerns and complaints professionally and calmly to resolve them according to company policy.
- Serve food and beverages promptly and courteously to tables.
- Collaborate with the kitchen team to ensure orders are prepared correctly and following sanitary requirements.
- Maintain cleanliness in the dining area, counter, and restrooms, including clearing tables and mopping floors.
Education
College Graduate - Office Administration
Saint Mary's University
Bayombong, Nueva Vizcaya01-2011
Skills
- Excellent communication and problem-solving skills
- Deep product or service knowledge
- Patience and empathy in handling concerns
- Ability to multitask and stay organized
- Customer service experience
- Strong interpersonal and listening skills
- Positive attitude and team player
- Willing to work flexible shifts, including weekends or holidays
PERSONAL INFORMATION
- Height: 5'2
- Weight: 67
- Language: Filipino, English
- Date of Birth: 1989-10-19
- Place of Birth: Nueva Vizcaya
- Gender: Female
- Nationality: Filipino
- Marital status: Single
Timeline
Customer Service Representative – Telco Account
Alorica
12.2025 - 04.2025
Customer Service Representative – Financial Account
Teleperformance
01.2025 - 12.2025
Branch Officer Promoted to Vault Custodian
Cebuana Lhuillier
01.2013 - 01.2017
Overseas Sales Staff
Procycle Incorporation
01.2011 - 01.2012
Customer Service Representative
Greenwich
08.2010 - 01.2011
College Graduate - Office Administration
Saint Mary's University