Geraldine Monsanto
Abuyog,Leyte
Summary
- Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Detail-oriented team player with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Branch Cashier
DES Marketing Inc.,
Abuyog, LEY
06.2018 - 04.2023
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Monitored and reported suspicious activity in line with bank security policies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Validator - UCT Unconditional Cash Transfer
Department of Social Welfare And Development (DSWD
Tacloban, City, Philippines
04.2018 - 05.2018
- Documented entire validation process, noting changes or alterations completed.
- Identified causes of equipment failures and made suggestions for issue resolution.
- Trained and assisted staff in validation techniques, methods and testing processes.
Operations Account Globe Postpaid Billing Departme
Teleperformance
Lahug, CEB
04.2016 - 04.2017
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Audit Staff Member
Rise & Shine Food Corporation
Tacloban, City, Philippines
06.2014 - 03.2016
- Analyzed trends in financial data to investigate fluctuations.
- Followed up to assess and report corrective action completion or progress.
- Identified audit risks, prepared budgets, and coordinated with management and audit team in preparing related reports.
- Identified various risks and errors to propose corrective action to decision makers.
- Analyzed accounting systems for efficiency and effectiveness.
On The Job Training
Abuyog St. Francis Xavier Credit Cooperative
Abuyog, Philippines
02.2014 - 05.2014
- Displayed working knowledge of Microsoft Office programs.
- Participated in different departmental team meetings, and provided relevant training program updates.
- Produced detailed training reports to comprehensively assess employee performance.
Education
Tertiary Education - Programming & Hardware
Abuyog Community College
Abuyog, LEY 06.2014 - 06.2014
Secondary Education -
MacArthur National High School
MacArthur, Leyte 06.2009 - 06.2012
Primary Education -
Bunga Elementary School
Abuyog, Leyte 06.2006 - 06.2007
Skills
Good Communication Skills
Certification
Achievement Award Zero Error Rate (Call center Agent)
Timeline
Branch Cashier
DES Marketing Inc.,
06.2018 - 04.2023
Validator - UCT Unconditional Cash Transfer
Department of Social Welfare And Development (DSWD
04.2018 - 05.2018
Operations Account Globe Postpaid Billing Departme
Teleperformance
04.2016 - 04.2017
Audit Staff Member
Rise & Shine Food Corporation
06.2014 - 03.2016
Tertiary Education - Programming & Hardware
Abuyog Community College
06.2014 - 06.2014
On The Job Training
Abuyog St. Francis Xavier Credit Cooperative
02.2014 - 05.2014
Secondary Education -
MacArthur National High School
06.2009 - 06.2012
Primary Education -
Bunga Elementary School
06.2006 - 06.2007
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