Geraldine Monsanto
Abuyog,Leyte
Summary
- Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Detail-oriented team player with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Branch Cashier
DES Marketing Inc.,
Abuyog, LEY
06.2018 - 04.2023
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Monitored and reported suspicious activity in line with bank security policies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Validator - UCT Unconditional Cash Transfer
Department of Social Welfare And Development (DSWD
Tacloban, City, Philippines
04.2018 - 05.2018
- Documented entire validation process, noting changes or alterations completed.
- Identified causes of equipment failures and made suggestions for issue resolution.
- Trained and assisted staff in validation techniques, methods and testing processes.
Operations Account Globe Postpaid Billing Departme
Teleperformance
Lahug, CEB
04.2016 - 04.2017
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Audit Staff Member
Rise & Shine Food Corporation
Tacloban, City, Philippines
06.2014 - 03.2016
- Analyzed trends in financial data to investigate fluctuations.
- Followed up to assess and report corrective action completion or progress.
- Identified audit risks, prepared budgets, and coordinated with management and audit team in preparing related reports.
- Identified various risks and errors to propose corrective action to decision makers.
- Analyzed accounting systems for efficiency and effectiveness.
On The Job Training
Abuyog St. Francis Xavier Credit Cooperative
Abuyog, Philippines
02.2014 - 05.2014
- Displayed working knowledge of Microsoft Office programs.
- Participated in different departmental team meetings, and provided relevant training program updates.
- Produced detailed training reports to comprehensively assess employee performance.
Education
Tertiary Education - Programming & Hardware
Abuyog Community College
Abuyog, LEY06-2014
Secondary Education -
MacArthur National High School
MacArthur, Leyte06-2012
Primary Education -
Bunga Elementary School
Abuyog, Leyte06-2007
Skills
- Ul>
- Good Communication Skills
- P>Computer-literate
- P>Great critical thinking skills
- P>Language skills
- P>Customer relations skills
Certification
Achievement Award Zero Error Rate (Call center Agent)
NPS Ambassador Award
Attendance Award
Certificate of Product Specific Training for Globe
Certificate of Completion Bookkeeping with Quickbooks
Timeline
Branch Cashier
DES Marketing Inc.,
06.2018 - 04.2023
Validator - UCT Unconditional Cash Transfer
Department of Social Welfare And Development (DSWD
04.2018 - 05.2018
Operations Account Globe Postpaid Billing Departme
Teleperformance
04.2016 - 04.2017
Audit Staff Member
Rise & Shine Food Corporation
06.2014 - 03.2016
On The Job Training
Abuyog St. Francis Xavier Credit Cooperative
02.2014 - 05.2014
Tertiary Education - Programming & Hardware
Abuyog Community College
Secondary Education -
MacArthur National High School
Primary Education -
Bunga Elementary School