Summary
Overview
Work History
Education
Skills
Timeline
Generic
Charmaigne Romelyne Tiamzon

Charmaigne Romelyne Tiamzon

HR Officer (Generalist)
Marikina City, Metro Manila

Summary

Being able to work under pressure while maintaining a healthy work environment is a valuable skill. It shows resilience and adaptability. Communicating with colleagues and managers about maintaining a positive atmosphere even during stressful times can help ensure everyone's well-being while still meeting deadlines and achieving goals. Creating supportive workplace culture teamwork, respect, and collaboration thrive can make it easier for employees to manage pressure effectively.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

HR Officer (Direct Reporting to Pres.)

STEELTRUST CORPORATION
QUEZON CITY
11.2022 - 04.2024
  • Balancing support for the company's goals with advocating for the well-being and interests of individual employees is essential for a healthy work environment.
  • Encouraging collaboration and open communication can help align both perspectives, fostering a culture where employees feel valued while also driving the company toward success.
  • Coordinated and delivered inductions and onboarding procedures, providing welcoming environment for new employees.
  • Conducted disciplinary, grievance and absence management, maintaining positive relationships with employees throughout.
  • Helped solve conflicts, disputes and concerns, offering practical and smart solutions.
  • Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
  • Negotiated employee wages based on employment level, qualifications and history.
  • Directed operational and administrative procedures to keep organization in compliance with rules, regulations and internal policies.
  • 201 Files.
  • DTR/Timekeeping monitoring.

Marketing E.A. (Direct Reporting VP)

STEELTRUST CORPORATION
QUEZON CITY
08.2016 - 11.2022
  • Ensuring customers/client feel well-treated involves active listening, personalized interactions, prompt response, and going an extra mile to meet their needs. Training myself in empathy and problem-solving skills also plays a crucial role. Regular feedback collection helps tailor services to customer preferences, fostering loyalty and positive word-of-mouth.
  • While it's important to validate customers' opinions and feelings, it's equally crucial to be genuine. Instead of blindly agreeing, acknowledge their perspective, empathize with their concerns, and strive to find solutions that address their needs effectively. This approach builds trusts and fosters a positive relationship with customers.

Telephone Operator

STEELTRUST CORPORATION
QUEZON CITY
09.2015 - 08.2016
  • Addressed complaints, questions and information requests, finding resolutions or escalating to supervisor as required.
  • Managed and prioritized all day-to-day operations for reception, switchboard and helpdesk services.
  • Kept polite, friendly and helpful manner to provide exceptional customer service.
  • Received incoming calls, directing to relevant staff or department promptly and efficiently.
  • Reported telephone system faults and failures to manager for prompt resolution.
  • Processed and forwarded incoming faxes and emails to appropriate recipients.

Education

Bachelor of Science - Psychology

Our Lady of Fatima University
Antipolo City, Province Of Rizal, Philippines
05.2011 - 10.2015

Bachelor of Science - Psychology

Centro Escolar University (CEU)
Manila, Metro Manila, Philippines
04.2001 -

Highschool

Our Lady of Perpetual Succor College (OLOPSC)
Marikina City, Metro Manila, Philippines
2010

Gradeschool

Our Lady of Perpetual Succor College (OLOPSC)
Marikina City, Metro Manila, Philippines
2007

Kindergarten - Kindergarten

Our Lady of Perpetual Succor College (OLOPSC)
Marikina City, Metro Manila, Philippines
04.2001 -

Skills

  • Continuous Learning
  • undefined

    Timeline

    HR Officer (Direct Reporting to Pres.)

    STEELTRUST CORPORATION
    11.2022 - 04.2024

    Marketing E.A. (Direct Reporting VP)

    STEELTRUST CORPORATION
    08.2016 - 11.2022

    Telephone Operator

    STEELTRUST CORPORATION
    09.2015 - 08.2016

    Bachelor of Science - Psychology

    Our Lady of Fatima University
    05.2011 - 10.2015

    Bachelor of Science - Psychology

    Centro Escolar University (CEU)
    04.2001 -

    Kindergarten - Kindergarten

    Our Lady of Perpetual Succor College (OLOPSC)
    04.2001 -

    Highschool

    Our Lady of Perpetual Succor College (OLOPSC)

    Gradeschool

    Our Lady of Perpetual Succor College (OLOPSC)
    Charmaigne Romelyne TiamzonHR Officer (Generalist)