Erica Bandivas
Virtual Assistant
Angono
Summary
Professional administrative specialist ready to enhance operational efficiency and client satisfaction. Proven track record in managing schedules, organizing digital files, and handling customer inquiries with precision. Known for collaboration, reliability, and flexibility in dynamic environments, with expertise in time management and communication.
Overview
5
5
years of professional experience
Work History
Freelance Virtual Assistant / Administrative Support
Global Advisors Support Group, Inc.
12.2025 - 05.2026
- Managed administrative tasks, scheduling, and file organization for healthcare-related accounts. Handled client communication, email management, and documentation while ensuring accuracy and confidentiality of sensitive information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
Back Office Representative
Quantrics Enterprises Inc. — Bell Canada
03.2023 - 12.2025
- Performed data entry, documentation, and record management. Assisted with account updates and administrative support while maintaining accuracy and confidentiality of customer information.
- Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.
- Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
- Maintained up-to-date knowledge of industry regulations and compliance requirements relevant to back-office functions; implemented necessary updates accordingly.
Customer Service, Loyalty & Technical Support Representative
Alorica — AT&T Telco Account
10.2021 - 02.2023
- Managed customer inquiries, billing concerns, account retention, and technical troubleshooting, ensuring timely resolution and customer satisfaction in fast-paced environment.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
Bachelor of Arts - Political Science
Technological Institute of The Philippines
Quezon City, Metro Manila, Philippines01-2025
Humanities and Social Sciences (HUMSS)
Saint John Bosco College
Angono, Province Of Rizal, Philippines01-2021
Skills
- Administrative Support
- Data entry
- Microsoft office
- Customer service
- Social Media Management
- Time Management
- Communication Skills
Timeline
Freelance Virtual Assistant / Administrative Support
Global Advisors Support Group, Inc.
12.2025 - 05.2026
Back Office Representative
Quantrics Enterprises Inc. — Bell Canada
03.2023 - 12.2025
Customer Service, Loyalty & Technical Support Representative
Alorica — AT&T Telco Account
10.2021 - 02.2023
Bachelor of Arts - Political Science
Technological Institute of The Philippines
Humanities and Social Sciences (HUMSS)
Saint John Bosco College
Tools
- Canva
- Google Workspace
- Office
- Teams
- Calendly
Traveling and exploring new places
I enjoy traveling and exploring new places, learning new skills online, and engaging in creative activities. I am adaptable, detail-oriented, and passionate about continuous growth both personally and professionally. I also have strong communication and customer service skills from handling U.S. and Canadian accounts in BPO and virtual assistant roles.