Efren Luistro jr.
Lucena City,Quezon, Philippines
Summary
Detail-oriented and reliable Administrative Aide with strengths in records management and document preparation. Maintains accurate databases and efficient filing systems, ensuring seamless access to vital information. Upholds confidentiality and data protection, contributing to a secure operational environment.
Overview
5
5
years of professional experience
Work History
Administrative Aide
QPHN - Quezon Medical Center
Lucena City, Quezon, Philippines
08.2024 - Current
- Updated and maintained databases, ensuring accuracy and reliability of information.
- Handled photocopying documents, updating files and faxing communications for staff.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Maintained confidentiality of sensitive information, upholding data protection laws and company policies.
- Answered incoming calls and emails, providing prompt responses and redirecting enquiries as necessary.
- Prepared and edited correspondence, reports, and presentations to support executive communication.
Service Crew
McDonald's
Lucena City, Quezon, Philippines
06.2021 - 08.2024
- Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements.
- Communicated promotions, daily specials, deals and menu highlights to customers while taking orders.
- Calmly and effectively managed customer complaints regarding service or food quality, escalating complex problems to management when necessary.
- Delivered exceptional customer service, promptly addressing queries and concerns to enhance dining experience.
- Trained new staff members, imparting knowledge of service protocols and customer interaction techniques.
Education
Bachelor of Science - Information Technology
Dalubhasaan ng Lungsod ng Lucena
Lucena City, Philippines01-2024
Skills
- Records management
- Document preparation
- Data entry
- File organization
- Time management
- Team collaboration
- Communication skills
- Flexibility in task handling
- Microsoft office suite proficiency
- Computer literature
INTERNSHIP
IT SPECIALIST ASSISTANT
Quezon Irrigation Management Office
Lucena City, Quezon, Philippines
March 2024 to June 2024
IT SPECIALIST ASSISTANT
St. Augustine School of Nursing
Lucena City, Quezon, Philippines
March 2020 to April 2020
Timeline
Administrative Aide
QPHN - Quezon Medical Center
08.2024 - Current
Service Crew
McDonald's
06.2021 - 08.2024
Bachelor of Science - Information Technology
Dalubhasaan ng Lungsod ng Lucena