Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennica Denise Aqui

Administrative Aide
Galimuyod

Summary

Organized and dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Offering keen attention to detail and self-motivated to work effectively in independent or team environment. A detail-oriented team player with the ability to handle multiple tasks simultaneously with accuracy. Disciplined office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Skilled in public interaction and customer service. Dedicated in providing administrative support and willingness to take on added responsibilities to meet team goals. I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Administrative Aide

Department of Public Works and Highways
Candon City
07.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Call Center Customer Service Representative

The Results Company
Manila
05.2017 - 07.2019
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.

Education

Bachelor of Science - Information Technology

Lorma Colleges
06.2014 - 03.2017

Skills

    Office management

undefined

Timeline

Administrative Aide

Department of Public Works and Highways
07.2019 - Current

Call Center Customer Service Representative

The Results Company
05.2017 - 07.2019

Bachelor of Science - Information Technology

Lorma Colleges
06.2014 - 03.2017
Jennica Denise AquiAdministrative Aide