Dynah Rose C. Bersabe
San Juan, Metro Manila
Summary
With a proven track record at Avida Land Corporation, I excel in pipeline management and fostering team collaboration. My strategic approach to sales process optimization and staff training has significantly enhanced operational efficiency and customer satisfaction, achieving notable sales revenue growth and retention rates.
Overview
16
16
years of professional experience
Work History
Sales Operation Manager
Avida Land Corporation An Ayala Land
03.2014 - Current
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
- Assisted in the development and execution of successful marketing campaigns, increasing brand awareness and generating leads.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Played an integral role in launching new products successfully into the market through targeted sales efforts and promotional activities.
Director of Customer Relations
Megaworld - Prime Properties
10.2012 - 12.2013
- Enhanced customer satisfaction by implementing effective communication strategies and conducting regular customer feedback analysis.
- Directed strategic planning initiatives for the department, setting ambitious targets that drove measurable improvements in customer satisfaction and retention rates.
- Collaborated with cross-functional teams to address customer concerns, ensuring timely resolutions and satisfied clients.
- Spearheaded the adoption of customer-centric policies and procedures, ensuring alignment with best practices in the industry.
- Streamlined customer service processes for increased efficiency and faster response times.
- Conducted regular reviews of team performance against targets, identifying trends and formulating actionable insights for continued success.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Answered customer questions via telephone, email and live chat services.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Customer Service Manager
Timex Philippines
06.2010 - 10.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Supervisor
National University Singapore
06.2008 - 03.2010
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Bachelor of Science - Real Estate
Trinity University of Asia
Quezon City, Philippines06-2024
Bachelor of Science - Medical Technology
Centro Escolar University
Manila03-1993
Skills
- Pipeline Management
- Staff Training
- Sales process optimization
- Sales technology
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Bilingual or Proficient (C2)
Timeline
Sales Operation Manager
Avida Land Corporation An Ayala Land
03.2014 - Current
Director of Customer Relations
Megaworld - Prime Properties
10.2012 - 12.2013
Customer Service Manager
Timex Philippines
06.2010 - 10.2012
Customer Service Supervisor
National University Singapore
06.2008 - 03.2010
Bachelor of Science - Real Estate
Trinity University of Asia
Bachelor of Science - Medical Technology
Centro Escolar University
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