Mabanto Gwendolyn Estrada
Talisay
Summary
Passionate about facilitating and supporting others in various fields like in Human Resources, Teaching/Academe, and Sales since I find fulfillment in this role. Possessing vital skills in administrative tasks and stays up-to-date with industry trends. Diverse and rich experience in Remote teaching, the BPO industry, Academe, and Industrial work settings has greatly enhanced both my administrative and interpersonal skills. Seeking a long-term, full-time remote dream job that provides mental and emotional stimulation, flexibility and time freedom.
Overview
20
20
years of professional experience
Work History
Sales Manager
Avida Land Corporation - Ayala Land Inc.
04.2021 - 11.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized corporate marketing and mall to mid group presentations showcasing project offers and services to potential clients and industry professionals.
- Facilitated Team Marketing presentations/site tours via online and face to face channels for local and offshore based clients.
- Contributed to sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive project knowledge, enabling tailored solutions for clients'' specific needs.
Sales Manager
Appleone Banawa Heights
07.2016 - 05.2020
- Company Overview: Real Estate Development
- Sells and market the Banawa Heights Cebu city and Cebu Mactan Sheraton residences project units of company
- Attends local and international marketing or team saturation both local & offshore like Singapore and Japan team marketing
- Exhibit and showroom manning in lieu of team member shortage/absence
- Provides after sales services to clients
- Supervise team members and works with the group in achieving set team quota & attends annual company planning and contributes /participates in brainstorming sessions
- Plans out and conducts local marketing trips and supervises team saturation activities
- Orients, updates and provides individual coaching/counseling session whenever needed to the team people
- Oversees team flow through team group chat via an OIC whenever on an offshore performance incentive/marketing trip like Korea sales marketing trip
- Functions as OIC Sales Director in cases where sales director/ two senior managers are on offshore travel or on official leave
- Real Estate Development
Online English Teacher
51 Talk Philippines
07.2015 - 07.2016
- Handled online English classes catering to Chinese adult and kids nationalities
- Provided evaluation of classes conducted
- Underwent several basic and update trainings periodically
- Earned the Kid’s Specialist badge
Customer Service Rep./Case Mngr.
Telstra-Teleperformance Inc.
05.2014 - 03.2015
- Handled customer service concerns especially billing for telecom Australian customers over their mobile, fixed line, cable tv and internet services
- Introduced, sold and presented right types of telecom services for customers depending on their individualized needs
- Trained and handled complaints for 0 level issues of customers (4-5 times repeat callers, escalated calls) and provided end to end services for them keeping true to Telstra’s connection and customer service values
- Conducted Team Building seminar for team Nga Nga ka for Mobile Postpaid Team
HR Travel/ Training Country Coordinator
Lear Philippines
03.2012 - 01.2014
- Has access and created Change In Status – Travel request for Global Approval via the People Soft System and HRIS of LEAR
- Preps up travelers on their upcoming travel as to travel documentations and related technical concerns
- Coordinates with the internal and external/agencies included in the loop for the travel matters through phone, mobile and at most email or Chat Lync
- Orients traveler/s on a one-on-one or group basis depending on the number of travels scheduled for a certain period
- Consolidates reports, both existing and new, data as required and requested by region/Asia and global including (USA and Europe) counterparts
- Assisted by an OJT in clerical aspect, and coordinates/assists a co-travel coordinator handling different travel category/trips
- Functions too as Training-Behavioral in-charge, facilitating in-house and external trainings for PETC
- Attended in-house Train The Trainers seminar and external seminar on Assertiveness Skills in Communications and periodically accomplish on-line compliance company trainings
- In-house facilitator for internal behavioral trainings like TEAMBUILDING among others
- Communications facilitator (does email broadcast to all employees in the facility/Event Organizer for the engineering center
- Handles other admin tasks and assists in other hr functions
College Instructor/Part-timer
University of San Carlos
06.2008 - 01.2012
- Handled minor and major Psychology subject classes
- Sat as panelist for Psychology thesis defense sessions, assisting faculty members
- Conducted behavioral trainings for school organizations
College Instructor/Part-timer
Cebu Institute of Technology University
06.2004 - 01.2011
- Taught social science subjects and Psychology major subjects including Psychological Interview and Human Development
- Handled personality development classes for business majors
- Conducted trainings for employees and students/students’ organizations of the Institute
- Served as coach for College’s Intramurals _Scrabble Team for two consecutive school years
- Member of Faculty-Students Intramural Pop Jazz champion dance team (school year 2005-2006)
- Member of CIT’s admin
- Technews (faculty and community extension)
Students Affairs Officer
Bigfoot Entertainment Inc.
09.2007 - 05.2008
- Part of recruitment panel for Filipino and Foreign students (phone and in-person)
- Functioned as school psychologist
- Facilitated student activities to help them cope and deal with away from home scenarios adjustment needs including rigid demands of shooting projects
- Regulated student decorum
- Main organizer for graduation done twice a year more/less (regular master of ceremony)
- Motivated students through in and out of the campus activities so as to cater to their needs in their passion for film, career opportunities and personal development as well
Education
Bachelor of Science - Psychology Major in Guidance And Industrial
University of San Carlos
Cebu City, Province Of Cebu, PhilippinesSkills
- Building Professional Relationships
- Admin Tasks
- Facilitating
- Customer Service
- Staff management
- Strategic Goal Alignment
- Verbal and written communication
- Sales presentations
Timeline
Sales Manager
Avida Land Corporation - Ayala Land Inc.
04.2021 - 11.2024
Sales Manager
Appleone Banawa Heights
07.2016 - 05.2020
Online English Teacher
51 Talk Philippines
07.2015 - 07.2016
Customer Service Rep./Case Mngr.
Telstra-Teleperformance Inc.
05.2014 - 03.2015
HR Travel/ Training Country Coordinator
Lear Philippines
03.2012 - 01.2014
College Instructor/Part-timer
University of San Carlos
06.2008 - 01.2012
Students Affairs Officer
Bigfoot Entertainment Inc.
09.2007 - 05.2008
College Instructor/Part-timer
Cebu Institute of Technology University
06.2004 - 01.2011
Bachelor of Science - Psychology Major in Guidance And Industrial
University of San Carlos
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