Donna Gay Dayahon
Don Carlos, Province Of Bukidnon,BUK
Summary
Developed exceptional communication and organizational skills in customer-focused environment, seeking to transition into new field. Demonstrated ability to manage client interactions and maintain detailed records using CRM software.
Overview
3
3
years of professional experience
Work History
Appointment Setter
Prestige Digital Support
Remote
01.2025 - 08.2025
- Conducted outbound calls to schedule appointments for sales teams.
- Managed customer interactions through various communication channels.
- Assisted in maintaining accurate records of appointments and follow-ups.
- Provided support in preparing appointment schedules for team members.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Supported client by managing follow-up emails to ensure timely client communication.
Customer Service Representative
Amazon
Remote
06.2024 - 12.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders accurately using company-specific software systems.
- Provided product information to enhance customer understanding and satisfaction.
- Maintained organized records of customer interactions for future reference.
Customer Service Representative
VXI Global Holdings
Davao City, Province Of Davao Del Sur, Philippines
08.2022 - 2024
- Developed familiarity with product offerings to support informed recommendations.
- Collaborated with team members to improve service efficiency and response times.
- Adapted to changing priorities while ensuring high-quality service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Secondary Education Major in Science - Education
Don Carlos Polytechnic College
Don Carlos, Province Of Bukidnon, Philippines06-2022
Skills
- Customer Relationship Management (CRM)
- Conflict Resolution
- Inbound & Outbound Communication
- Appointment Scheduling
- Time Management
- Technical Troubleshooting
- Tools: Salesforce, AC3, GoHighLevel, Calendly, Google Spreadsheet
Timeline
Appointment Setter
Prestige Digital Support
01.2025 - 08.2025
Customer Service Representative
Amazon
06.2024 - 12.2024
Customer Service Representative
VXI Global Holdings
08.2022 - 2024
Bachelor of Secondary Education Major in Science - Education
Don Carlos Polytechnic College