Appointment Setter
Pink Parlour Singapore
03.2022 - 07.2024
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Acted as first point of contact and set appointments for prospective clients.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls, whatsapp messaging and emails.
- Scheduled follow up messages with potential customers to gain interest in scheduling appointments.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Answered phone calls and answered questions from potential customers.
- Tracked important information in excel and google spreadsheets and ran reports or generated graphs using data.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collected, validated, and distributed information to employees.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Targeted new customers to grow geographic reach and increase revenue.
- Collaborated with marketing, design, and sales teams to align strategies with brand objectives and promotional efforts, ensuring cohesive brand representation.
