PRINCESS JENN DELOS REYES
Liloan
Summary
Results-driven sales and marketing professional with a strong background in business development, lead generation, and customer relationship management. Proven track record of driving revenue growth, consistently exceeding sales targets, and successfully implementing strategic marketing initiatives. Passionate about delivering exceptional customer service and fostering long-term business relationships. Seeking a dynamic sales leadership role to leverage expertise and contribute to business success.
Overview
14
14
years of professional experience
Work History
Appointment Setter
LH PRECISION SERVICES
05.2024 - 11.2024
- Set appointments with potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Screened potential customers to determine interest and requirements for products and services of company.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Founder & Business Owner
Kape ni Inday Pobre
08.2023 - 07.2024
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Created and monitored promotional approaches to increase sales and profit levels.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Established strong customer relationships through excellent communication and attentive service.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
Sales Representative
Pen Culture Solutions
09.2022 - 05.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Sales Supervisor
Dynamic Innovations Inc.
01.2017 - 01.2022
- Oversee daily business operations, sales, and customer engagement
- Developed and executed marketing strategies to increase brand awareness and boost sales
- Ensured high customer satisfaction through exceptional service and quality offerings
Telemarketer / Sales Associate
Novus Healthcare LTD PTY
01.2016 - 01.2017
- Built and maintained strong client relationships to drive repeat business
- Identified potential leads through market research and executed cold-calling strategies to secure new clients
- Successfully closed deals and consistently exceeded individual sales goals
- Led and mentored a team of sales representatives, improving sales performance by 30%
- Analyzed market trends to develop and implement effective sales strategies
- Conducted lead generation activities and cold calling to identify new business opportunities
- Conducted outbound cold calls to promote healthcare solutions and generate sales
- Utilized CRM tools to track leads, follow-ups, and conversions
Customer Support Representative
Qualfon Philippines Inc.
01.2015 - 01.2016
- Delivered high-quality customer service and technical support
- Resolved customer inquiries efficiently to maintain a high satisfaction rate
Sales Representative / Appraiser
Oro China Pawnshop and Jewelry
01.2011 - 01.2014
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Exceeded sales targets through effective planning and goal setting.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Streamlined sales process, reducing time from lead to close.
Education
SECONDARY DIPLOMA -
Notre Dame of Abuyog
01.2007
NURSING AID COURSE -
St. Paul College Foundation Inc.
01.2006
Skills
- Customer Service
- Sales
- Communication & Persuasion
- Customer Service Excellence
- Problem-Solving & Decision-Making
- Team Leadership & Mentorship
- Sales & Negotiation
- Organization & Time Management
- Business Development
- CRM & Sales Tools
- Microsoft Office Suite
- Google Workspace
- Dialers & Call Center Software
- Email Marketing Tools
- Script memorization
- Telephone etiquette
- Positive attitude
- Salesforce CRM
- High-volume call environments
- Script reading
- Cold calling
- Time management
- Flexible schedule
- Client relationship management
- Setting appointments
- Computer skills
- Clear communication
- Attention to detail
- Customer rapport
- Empathy and patience
- FLUENT IN ENGLISH
- Natural script reading
- CRM software
- Marketing expertise
- Outbound calling
- Goal oriented
TOOLS
TOOLS:
HUBSPOT
MICROSOFT TEAMS
MICROSOFT OUTLOOK
ZOOM
GOOGLE MEET
DIALPAD
AVAYA
GOOGLE WORKSPACE (DOCS, SHEETS, DRIVE)
CANVA
Languages
English
Filipino
Timeline
Appointment Setter
LH PRECISION SERVICES
05.2024 - 11.2024
Founder & Business Owner
Kape ni Inday Pobre
08.2023 - 07.2024
Sales Representative
Pen Culture Solutions
09.2022 - 05.2023
Sales Supervisor
Dynamic Innovations Inc.
01.2017 - 01.2022
Telemarketer / Sales Associate
Novus Healthcare LTD PTY
01.2016 - 01.2017
Customer Support Representative
Qualfon Philippines Inc.
01.2015 - 01.2016
Sales Representative / Appraiser
Oro China Pawnshop and Jewelry
01.2011 - 01.2014
NURSING AID COURSE -
St. Paul College Foundation Inc.
SECONDARY DIPLOMA -
Notre Dame of Abuyog
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