Glaiza Jimenea
Executive Assistant
Davao
Work Preference
Summary
Professional administrative specialist ready to enhance operational efficiency and client satisfaction. Proven track record in managing schedules, organizing digital files, and handling customer inquiries with precision. Known for collaboration, reliability, and flexibility in dynamic environments, with expertise in time management and communication.
Overview
12
12
years of professional experience
Work History
Appointment Setter
Box3capital
01.2026 - 04.2026
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Scheduled and confirmed appointments and meetings for senior management team.
- Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
Sales Chat Support
MEDIA LLC
04.2021 - 02.2026
- As a Sales Chat Support Specialist, I interact with potential customers through live chat, understanding their needs and offering tailored product or service information. I guide them through the sales process, address their questions quickly, and provide solutions to aid their decision-making. I also manage chat interactions for effective follow-ups and ensure high customer satisfaction, helping convert leads into satisfied clients.
General VA
BIRDDOG REI LLC
12.2020 - 10.2023
- Responsible for generating leads through cold calling for property sales and purchases, setting and confirming appointments with clients, and creating and designing engaging social media posts. Additionally, manage and organize contracts and other critical documents, while handling various other tasks as needed beyond regular duties.
- Self-motivated, with a strong sense of personal responsibility.
Paralegal
BROUMAS LAW GROUP LLC
07.2020 - 12.2020
- Checking and updating clients regarding their bankruptcy cases, replying to emails, responding to court notices and due date, analyzing and summarizing documents, drafting correspondence, fact checking, case planning, research and development.
- Prepared legal briefs, motions, and pleadings.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Team Leader
FLATWORLD SOLUTIONS PHILS INC
04.2018 - 03.2020
- As a team leader, I mentor and support team members to achieve their goals, ensure timely completion of tasks, and resolve concerns with effective solutions. I focus on fostering team growth, maintaining clear communication, and addressing challenges proactively to drive overall success.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Customer Service Associate
VXI GLOBAL HOLDINGS INC
07.2016 - 03.2018
- Effectively responds to customer's technical issues with regards to the cable service, inquiries, and handling calls with professionalism and efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Online Tutor
SUNNY SKY ENGLISH ONLINE SCHOOL
08.2014 - 03.2016
- Instructs students in IELTS, TOEFL, and Business English, while rigorously evaluating their proficiency in these areas. Expertly provides targeted feedback and edits IELTS writing tasks to enhance students' skills and overall performance.
- Established strong rapport with students, fostering a positive and motivating learning environment.
- Evaluated the effectiveness of instructional materials and methods, refining lesson plans based on student feedback and performance data.
Education
Bachelor of Arts - Literature
University of Southeastern Philippines (USeP – Obrero Campus)
Skills
Technical Skills:
Microsoft Office: Comfortable with Word, Excel, and PowerPoint
Salesforce: Experienced in using CRM tools to manage customer relationships
CRM Integration: Experienced in connecting social media platforms with CRM systems to streamline customer interactions, track engagement, and enhance data-driven marketing strategies
Social Media Management: Proficient in using platforms like Hootsuite for scheduling, monitoring, and analyzing social media posts
Soft Skills:
Incoming call reception
Relationship-selling skills
Generating leads
Strong work ethic
Languages
English
Advanced (C1)
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Appointment Setter
Box3capital
01.2026 - 04.2026
Sales Chat Support
MEDIA LLC
04.2021 - 02.2026
General VA
BIRDDOG REI LLC
12.2020 - 10.2023
Paralegal
BROUMAS LAW GROUP LLC
07.2020 - 12.2020
Team Leader
FLATWORLD SOLUTIONS PHILS INC
04.2018 - 03.2020
Customer Service Associate
VXI GLOBAL HOLDINGS INC
07.2016 - 03.2018
Online Tutor
SUNNY SKY ENGLISH ONLINE SCHOOL
08.2014 - 03.2016
Bachelor of Arts - Literature
University of Southeastern Philippines (USeP – Obrero Campus)
Software
Canva
Ring Central
MLS
Asana
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Online Games
Board Games
Arts and Crafts
Photography