Regina Largabo

The Appointment Setter supports the sales pipeline by engaging prospects, identifying needs, and booking qualified appointments. This role requires confidence on the phone, persistence, and strong organizational skills.

Key Responsibilities:

• Conduct outbound cold and warm calls to potential clients
• Qualify prospects using scripts and discovery questions
• Overcome objections professionally and confidently
• Schedule, confirm, and reschedule appointments as needed
• Maintain detailed call notes and lead status in the CRM
• Meet daily call, booking, and show-up targets

Skills & Qualifications:

• Experience in cold calling, telemarketing, or lead generation
• Strong communication and active listening skills
• Familiarity with CRM systems and dialers
• Ability to follow scripts while sounding natural
• Goal-driven and results-oriented

The Appointment Setter supports the sales pipeline by engaging prospects, identifying needs, and booking qualified appointments. This role requires confidence on the phone, persistence, and strong organizational skills.

Key Responsibilities:

• Conduct outbound cold and warm calls to potential clients
• Qualify prospects using scripts and discovery questions
• Overcome objections professionally and confidently
• Schedule, confirm, and reschedule appointments as needed
• Maintain detailed call notes and lead status in the CRM
• Meet daily call, booking, and show-up targets

Skills & Qualifications:

• Experience in cold calling, telemarketing, or lead generation
• Strong communication and active listening skills
• Familiarity with CRM systems and dialers
• Ability to follow scripts while sounding natural
• Goal-driven and results-oriented

A Lead Generator is responsible for identifying, qualifying, and nurturing potential customers through outbound calls, emails, and online research. The role focuses on generating high-quality leads and booking appointments for the sales team.

Key Responsibilities:

• Research and identify potential leads
• Conduct outbound calls, emails, and follow-ups
• Qualify prospects based on set criteria
• Schedule appointments for sales representatives
• Update and manage CRM records accurately

Outbound Sales Representative / Cold Caller

• Make high-volume outbound calls to generate leads and sales opportunities
• Follow approved scripts while adapting conversations naturally
• Build rapport quickly and maintain a professional phone presence
• Qualify prospects and schedule appointments or product demos
• Handle objections and gatekeepers effectively
• Update CRM systems with call outcomes and lead information
• Consistently meet daily call targets and monthly performance goals

Role as Customer Service Representative (CSR)

• Handled inbound and outbound customer calls in a fast-paced environment
• Assisted customers with inquiries, complaints, billing, and account concerns
• Provided accurate information while following company policies and procedures
• Used empathy and active listening to de-escalate difficult situations
• Documented call details and resolutions accurately in CRM systems
• Maintained high standards for call quality, attendance, and productivity
• Worked with KPIs such as AHT, QA scores, and customer satisfaction
• Identified and resolved discrepancies and errors in customer accounts.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Created and maintained detailed database to develop promotional sales.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Cross-trained and backed up other customer service managers.
• Trained staff on operating procedures and company services.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Implemented and developed customer service training processes.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Cross-trained and provided backup support for organizational leadership.
• Trained new personnel regarding company operations, policies and services.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Increased efficiency and team productivity by promoting operational best practices.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Sought ways to improve processes and services provided.
• Investigated and resolved accounting, service and delivery concerns.
• Managed timely and effective replacement of damaged or missing products.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Customized support strategies for high-priority clients to ensure their specific needs were met.