MARK DENVER BUCONG

- catered inbound calls and set up an appointment for customer's who needs locksmith, air Duct, dryer vent, HVAC, chimney, home remodeling and garage door services.

• Catered customer's inquiries and complaints while maintaining high customer satisfaction ratings
• Make outbound calls to conduct surveys and provide updates on customer's orders
• Conduct basic troubleshooting steps with different kinds of devices (projectors, jump starters, LED Bulbs for motor vehicles, water dispenser, etc.)

• Made an outbound call to possible leads and set an appointment

• Developed and maintained a network of customer contacts to improve inbound and outbound sales
• Consistently achieved and exceeded sales goals and objectives

• Process vehicle registrations, license plates and titles in a timely manner
• Verify accuracy of information provided by customers
• Answer customer inquiries regarding motor vehicle registration
• Maintain records for all motor vehicle transactions

• Developed and implemented strategies to increase public awareness and engagement with company initiatives
• Coordinated with media outlets to ensure accurate and timely dissemination of information to the public
• Developed and maintained relationships with key stakeholders, including media, community leaders, and government agencies
• Managed social media accounts to promote company initiatives and engage the public

• Responded to customer inquiries, complaints, and requests in a timely and efficient manner
• Processed customer orders and provided customer service support

• Analyzed and monitored call quality to ensure compliance with company standards
• Investigated customer complaints and identified areas of improvement
• Collaborated with cross functional teams to ensure product quality and customer satisfaction

• Managed billing and upsell product and services for a major telecommunications company

• Resolved customer issues and complaints efficiently while maintaining high customer satisfaction ratings