DENNIS ALMIN CASTILLO
6F Mapagmahal, Pinyahan, Quezon City
Summary
My objective is to be part of a company where I can grow as a career oriented individual. I can handle and withstand the hardships of the given assigned jobs and can be very flexible towards the designated task. I can work and perform to the best of my abilities to enhance not only my personal good but also for the good of the company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Associate II
VXI GLOBAL HOLDINGS B.V. (PHILS)
08.2022 - Current
- Offered technical assistance for customers experiencing difficulties and issues related to company products or services.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Adhered to company policies to consistently achieve call-time and quality standards.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
Cashier
NID'S EXPRESS BINALOT
06.2014 - 08.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
Service Crew
NID'S EXPRESS BINALOT
03.2008 - 06.2014
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Serving food items accurately and quickly, adhering to strict food safety guidelines.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Property Specialist (Part Time)
NEW SAN JOSE BUILDERS INCORPORATED
09.2013 - 12.2013
- Streamlined property management processes for improved efficiency and cost savings.
- Assisting clients for site and units viewing.
- Provides accurate computation and all specific information for clients reference.
Education
ANIMAL PRODUCTION- NC II -
TESDA- SNAS
Mayon, Castilla, Sorsogon09.2007
Secondary -
Macalaya National High School
Macalaya, Castilla, Sorsogon03-2007
Primary -
Macalaya Elementary School
Macalaya, Castilla, Sorsogon03-2003
Skills
- Report writing
- Transaction management
- Sales
- Teamwork
- Customer service
- Problem-solving abilities
- Adaptability and flexibility
Personal Information
- Date of Birth: 05/29/1989
- Gender: Male
- Nationality: Filipino
- Marital Status: Married
- Religion: Roman Catholic
References
- Rafael Lim Chu, General Manager, NID'S EXPRESS BINALOT, National Highway, Pansol, Calamba, Laguna
- Melgie N. Celeste, Branch Supervisor, Kamias-Edsa, West Kamias, Quezon City
- Rhodora G. Bonza, Supervisor / Team Leader, 1029 Edsa, Panorama Techno Center, Quezon City
Certification
I hereby certify that the above information's are true and correct.
Timeline
Account Associate II
VXI GLOBAL HOLDINGS B.V. (PHILS)
08.2022 - Current
Cashier
NID'S EXPRESS BINALOT
06.2014 - 08.2022
Property Specialist (Part Time)
NEW SAN JOSE BUILDERS INCORPORATED
09.2013 - 12.2013
Service Crew
NID'S EXPRESS BINALOT
03.2008 - 06.2014
I hereby certify that the above information's are true and correct.
ANIMAL PRODUCTION- NC II -
TESDA- SNAS
Secondary -
Macalaya National High School
Primary -
Macalaya Elementary School
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