Faye Irish Te
Virtual Assistant
Davao City
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Technical Support Representative III
VXI Global Holdings B.V.
01.2013 - 08.2024
- Delivered high-level customer support for DirecTV and AT&T, addressing internet, satellite, and billing issues.
- Consistently exceeded performance targets in customer satisfaction (CSAT), average handle time (AHT), and first contact resolution (FCR).
- Excelled in upselling services, enhancing user satisfaction, and mentoring new hires to reach their potential.
- Recognized for outstanding service delivery and in-depth product knowledge.
Subject Matter Expert (SME) Customer Support Professional III
Stream Global Services
10.2007 - 10.2012
- Provided expert-level tech support for payroll software, including tax filings, payments, and other account-related issues.
- Managed account updates, renewals, refunds, and provided client training sessions.
- Awarded multiple accolades for accuracy, service quality, and building strong client relationships.
Customer Service Representative
Link2Support
05.2007 - 09.2007
- Specialized in providing technical support for networking hardware, as well as offering extended service plans to customers.
Customer Service Representative
Aegis PeopleSupport, Inc.
Cebu City
04.2006 - 04.2007
- Universal agent. Handles inbound sales and website navigation support.
- Book flight, hotel, rental car and vacation package reservations for various phone-in clients.
- Use Selex and other on-line engines to process tickets.
- Respond to customer service requests and assist travelers with all needs.
Education
Bachelor of Science - Commerce, Management Accounting
Ateneo De Davao University
Davao City03-2000
Skills
Virtual Assistance & Admin Support
Email, Calendar & Inbox Management
Customer Care (Voice, Email, Chat)
Tech Troubleshooting (Internet, TV, Software)
CRM Systems (Salesforce, Zendesk, etc)
Microsoft Office & Google Workspace
Data Entry, Reporting & Documentation
Remote Tools: Zoom, Slack, Trello, Asana
Travel Bookings & Itinerary Planning
Upselling, Retention & Account Management
Certification
Intuit QuickBooks Payroll Tech Training
Accomplishments
- Promoted to Subject Matter Expert (SME) for consistent performance excellence.
- Received multiple 'Top Agent,' 'High Flyer,' and 'CSAT' awards.
Timeline
Technical Support Representative III
VXI Global Holdings B.V.
01.2013 - 08.2024
Subject Matter Expert (SME) Customer Support Professional III
Stream Global Services
10.2007 - 10.2012
Customer Service Representative
Link2Support
05.2007 - 09.2007
Customer Service Representative
Aegis PeopleSupport, Inc.
04.2006 - 04.2007
Bachelor of Science - Commerce, Management Accounting
Ateneo De Davao University