LEANE KATE PALARCA
Davao City
Summary
Versatile and detail-oriented professional with proven experience in virtual assistance, customer service, social media management, and technical support. Skilled in handling multi-channel communication, managing schedules and admin tasks, resolving customer issues, and creating engaging social media content across Facebook, Instagram, and TikTok. Adept at supporting clients in fast-paced environments, coordinating operations, and maintaining a high level of accuracy and professionalism. Combines strong communication skills, problem-solving ability, and digital expertise to deliver exceptional customer experiences and streamline business workflows.
Overview
5
5
years of professional experience
Work History
Virtual Assistant – Social Media Manager (Freelance)
10.2024 - 01.2025
- Managed and grew social media accounts, created and scheduled content, engaged with followers, and provided admin support.
Customer Service Representative
HelloFresh (OP360, Davao)
02.2023 - 08.2023
- Delivered multi-channel support, resolved complaints, and promoted products.
Retail Customer Service Associate
Amazon US (iQor Davao)
11.2021 - 02.2022
- Handled calls, processed refunds, and coordinated with logistics.
Retail Customer Service Associate
BOUQS.CO (Awesome OS)
01.2021 - 01.2021
- Processed orders, handled chats, emails, and vendor coordination.
Technical Customer Service Associate
T-Mobile (Teleperformance Davao)
01.2020 - 01.2021
- Provided remote troubleshooting for devices and technical issues.
Education
Bachelor of Science - Civil Engineering
01.2023
Information and Communications Technology - undefined
BNSAT
01.2020
Skills
- Customer Service (Phone, Chat, Email)
- Technical Support & Troubleshooting
- Social Media Management (FB, IG, TikTok)
- Content Creation & Scheduling
- Virtual Assistance & Admin Support
- Microsoft Office (Excel, Word, PowerPoint)
- Data Interpretation & Research
- AutoCAD & STAAD
SEMINARS & CERTIFICATIONS
- Introduction to Civil 3D
- STAAD Structural Simulation
- Statistical Tool Analysis
- Seismic Analysis
- Foundation Engineering
- Construction Management
- Work Ethics
Timeline
Virtual Assistant – Social Media Manager (Freelance)
10.2024 - 01.2025
Customer Service Representative
HelloFresh (OP360, Davao)
02.2023 - 08.2023
Retail Customer Service Associate
Amazon US (iQor Davao)
11.2021 - 02.2022
Retail Customer Service Associate
BOUQS.CO (Awesome OS)
01.2021 - 01.2021
Technical Customer Service Associate
T-Mobile (Teleperformance Davao)
01.2020 - 01.2021
Information and Communications Technology - undefined
BNSAT