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CIARA ANN MENDOZA
Executive Virtual Assistant
Batangas City
Work Preference
Summary
Dynamic and results-driven professional with a proven track record of leadership in high-stakes environments. Expertise in strategic planning, operational optimization, and driving organizational growth positions teams for success. Recognized for cultivating collaboration and achieving outstanding results amid evolving challenges. Core strengths include strategic vision and effective stakeholder management, ensuring alignment with organizational goals.
Overview
3
3
years of professional experience
2
2
Certificates
1
1
Language
Work History
Executive Virtual Assistant
Ryan Downing – Realtor
01.2025 - 05.2025
- Managed scheduling, client emails, and correspondence to ensure seamless daily operations.
- Organized and archived real estate transaction files in DotLoop for client delivery and tax purposes.
- Maintained CRM (Lofty) records, categorized leads, and set automated reminders for follow-ups, home anniversaries, and CMAs.
- Supported weekly Mailchimp email campaigns for open houses, listings, and market updates.
- Designed and scheduled social media content and assisted with website updates to boost client engagement.
- Verified homeowners and researched property data to maintain accurate mailing lists.
Cold Caller
Auto Glass Shop
09.2024 - 12.2024
- Conducted lead qualification and follow-up via cold calling to improve pipeline conversion.
- Maintained accurate lead and customer data for reporting and campaign analysis.
- Collected customer feedback and coordinated communications through SMS/email.
Marketing Assistant
South Asialink Finance Corp.
07.2022 - 07.2024
- Managed social media accounts and created content using CanvaPro.
- Executed email and text campaigns, document management, and loan processing.
- Supported telemarketing and administrative workflows to enhance team productivity.
Call Center Agent
ACJ BPO Solutions
05.2022 - 07.2022
- Handled inbound/outbound calls and provided customer support.
- Collaborated with teams to meet targets and maintain operational efficiency.
- Demonstrated multitasking, problem-solving, and time management skills.
Education
Bachelor of Science in Business Administration - Marketing Major
St. Bridget College
Batangas City01-2022
Skills
Streamlined coordination of administrative tasks
Scheduling and correspondence management
CRM process optimization
Client relationship development
Efficient data management
Streamlined document handling
Marketing support
Process improvement
Cross-functional project coordination
Flexible with tech tools and platforms
Customer service management
Collaborative team member
Strategic team guidance
Clerical support expertise
High-level executive assistance
Project coordination
Workflow efficiency
Quality improvement strategies
Project oversight
Digital marketing
Financial management
Software
Gmail
Google Calendar
Google Drive
MS Office (Word, Excel, PowerPoint)
MS Teams
Zoom
CanvaPro
CapCut
WeVideo
Calendly
Mailchimp
DotLoop
Brivity
Lofty
Slack
Familiarity: ActiveCampaign, Asana, Notion, Zapier
Certification
Training Certificate, TopTier Agency - 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Accomplishments
- Developed and maintained Excel spreadsheets to track data, ensuring accuracy and organized record-keeping.
- Identified and resolved data discrepancies, improving workflow efficiency and data reliability.
- Coordinated administrative tasks and supported daily operations to ensure timely completion of deliverables.
- Maintained high accuracy by completing data entry, reporting, and administrative tasks efficiently.
- Supported operational processes by assisting with scheduling, follow-ups, and task tracking.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Executive Virtual Assistant
Ryan Downing – Realtor
01.2025 - 05.2025
Cold Caller
Auto Glass Shop
09.2024 - 12.2024
Marketing Assistant
South Asialink Finance Corp.
07.2022 - 07.2024
Call Center Agent
ACJ BPO Solutions
05.2022 - 07.2022
Bachelor of Science in Business Administration - Marketing Major
St. Bridget College