Hi, I’m
JASMINE YAP
Executive Virtual Assistant
Lipa City
Summary
Reliable professional with experience providing administrative, organizational, and customer service support in virtual and physical environments. Proficient in MS Office, G Suite, Asana, and other productivity tools. Possesses strong communication and problem-solving skills and expert in time management to consistently meet objectives.
Overview
10
years of professional experience
6
years of post-secondary education
2
Languages
Work History
MIA Smart Film Solutions (via Magic, Inc.)
Executive Virtual Assistant
12.2024 - 07.2025
Job overview
- Managed multiple inboxes, responded to client and partner inquiries, and organized communications to maintain workflow efficiency.
- Coordinated calendars, scheduled meetings, and arranged internal check-ins to support smooth team operations and time management.
- Handled lead outreach, follow-ups, and product coordination to support client engagement and sales pipelines.
- Maintained and updated CRM systems with new contacts, project details, and lead statuses for accurate tracking and reporting.
- Collaborated with internal teams, facilitated quick updates, and ensured alignment on ongoing projects and priorities.
Rune MNL
General Virtual Assistant
06.2024 - 11.2024
Job overview
- Oversaw scheduling, marketing, and bookings with strong organization.
- Managed client communication effectively, ensuring prompt responses and prioritization.
- Fostered customer relations by accommodating requests promptly.
- Coordinated with vendors for orders and instructions.
- Aided in content creation for marketing and social media.
Para Pharma PH
Administrative Coordinator
12.2022 - 11.2024
Job overview
- Managed social media accounts for increased brand visibility, engagement, and growth across multiple platforms.
- Established and upheld professional relationships with customers and suppliers through timely communication.
- Ensured smooth shipping of materials, coordinating nationally and internationally, while staying in touch with clients and couriers.
- Assisted in planning events from idea to completion, meeting client expectations.
- Facilitated smooth business operations by maintaining and updating accurate records of company documents and files.
A1 Protein Batangas
Operations Manager
10.2023 - 05.2024
Job overview
- Oversaw budgets, forecasts, and resources for business goal achievement.
- Managed purchasing, sales, marketing and customer accounts efficiently.
- Oversaw inventory and supply chain operations for on-time deliveries.
- Filed monthly tax returns, employee contributions, and government-required documents in compliance with Philippine tax laws.
- Conferred with customers by telephone, chat or email to provide information about products.
- Created social media and marketing content to grow business reach.
Paradise Villas & Vacations, LLC.
Virtual Administrative Assistant
03.2021 - 12.2023
Job overview
- Managed social media accounts for increased brand visibility, engagement, and growth across multiple platforms.
- Assisted project management in Asana with task delegation, progress tracking, and deadline monitoring for timely completion.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Maintained electronic and filing systems, recorded information accurately across various software programs and applications.
- Implemented precise administrative processes to enhance daily operations, client communications, and data management for improved efficiency.
- Developed strong customer relationships by promptly addressing inquiries and meeting unique requests.
- Fostered positive relations among executives, clients, staff, vendors, and partners, promoting collaboration.
- Played key role in company growth through onboarding new hires and developing training materials.
Results CX
Customer Support Representative
08.2017 - 01.2018
Job overview
- Managed product and service knowledge, provided accurate information, identified and resolved technical issues in customer complaints.
- Managed high call volumes with focus on quality and efficiency, ensuring customer inquiries were resolved promptly.
- Effectively used CRM tools to track interactions, maintain records, and offer personalized assistance.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Recorded customer interactions and provided billing and technical support for quality service.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
Convergys
Technical Support Representative
06.2016 - 01.2017
Job overview
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Managed high levels of call flow and responded to technical support needs.
- Supported sales efforts with product insights for upselling.
- Consistently surpassed goals, earning recognition and rewards for exceptional customer satisfaction.
- Recorded detailed customer interactions in the case management system for future reference.
Alorica Philippines, Inc.
Customer Account Executive
08.2015 - 12.2015
Job overview
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Leveraged knowledge of company services, familiarity with industry competitors and persuasive communication style to prevent customers from ending or downgrading services.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Improved customer satisfaction scores with personalized technical support and follow-up.
Education
BATANGAS STATE UNIVERSITY- DON CLARO M RECTO CAMPUSBatangas, Philippines
from General Engineering
01.2013 - 01.2015
University Overview
- Class Representative - Department of Engineering Student Council
- Class Debate Team, Top Debater - Interclass Debate Competition
THE MABINI ACADEMYLipa City, Batangas, Philippines
High School Diploma
01.2009 - 01.2013
University Overview
- Eagle Scout Association of the Philippines
Skills
Customer Service and Client Relations
Email and Calendar Management
Document and File Management
Data Entry and Recordkeeping
Light Bookeeping and Expense Tracking
Project and Account Management
Property Management (STRs)
Travel and Logistics Coordination
Social Media Support
Flexibility with Ad-Hoc tasks
Timeline
Executive Virtual Assistant
MIA Smart Film Solutions (via Magic, Inc.)
12.2024 - 07.2025
General Virtual Assistant
Rune MNL
06.2024 - 11.2024
Operations Manager
A1 Protein Batangas
10.2023 - 05.2024
Administrative Coordinator
Para Pharma PH
12.2022 - 11.2024
Virtual Administrative Assistant
Paradise Villas & Vacations, LLC.
03.2021 - 12.2023
Customer Support Representative
Results CX
08.2017 - 01.2018
Technical Support Representative
Convergys
06.2016 - 01.2017
Customer Account Executive
Alorica Philippines, Inc.
08.2015 - 12.2015
BATANGAS STATE UNIVERSITY- DON CLARO M RECTO CAMPUS
from General Engineering
01.2013 - 01.2015
THE MABINI ACADEMY
High School Diploma
01.2009 - 01.2013
Languages
Filipino
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse