JASMINE YAP
General Virtual Assistant
Lipa City
Summary
Reliable professional with experience providing administrative, organizational, and customer service support in virtual and physical environments. Proficient in MS Office, G Suite, Asana, and other productivity tools. Possesses strong communication and problem-solving skills and expert in time management to consistently meet objectives.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
General Virtual Assistant
Rune MNL
06.2024 - 11.2024
- Oversaw scheduling, marketing, and bookings with strong organization.
- Managed client communication effectively, ensuring prompt responses and prioritization.
- Fostered customer relations by accommodating requests promptly.
- Coordinated with vendors for orders and instructions.
- Aided in content creation for marketing and social media.
Executive Assistant
Para Pharma PH
12.2022 - 11.2024
- Managed social media accounts for increased brand visibility, engagement, and growth across multiple platforms.
- Established and upheld professional relationships with customers and suppliers through timely communication.
- Ensured smooth shipping of materials, coordinating nationally and internationally, while staying in touch with clients and couriers.
- Assisted in planning events from idea to completion, meeting client expectations.
- Facilitated smooth business operations by maintaining and updating accurate records of company documents and files.
General Manager of Operations
A1 Protein Batangas
12.2023 - 05.2024
- Oversaw budgets, forecasts, and resources for business goal achievement.
- Managed purchasing, sales, marketing and customer accounts efficiently.
- Oversaw inventory and supply chain operations for on-time deliveries.
- Filed monthly tax returns, employee contributions, and government-required documents in compliance with Philippine tax laws.
- Conferred with customers by telephone, chat or email to provide information about products.
- Created social media and marketing content to grow business reach.
Virtual Administrative Assistant
Paradise Villas & Vacations, LLC.
03.2021 - 12.2023
- Managed social media accounts for increased brand visibility, engagement, and growth across multiple platforms.
- Assisted project management in Asana with task delegation, progress tracking, and deadline monitoring for timely completion.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Maintained electronic and filing systems, recorded information accurately across various software programs and applications.
- Implemented precise administrative processes to enhance daily operations, client communications, and data management for improved efficiency.
- Developed strong customer relationships by promptly addressing inquiries and meeting unique requests.
- Fostered positive relations among executives, clients, staff, vendors, and partners, promoting collaboration.
- Played key role in company growth through onboarding new hires and developing training materials.
Customer Support Representative
Results CX
08.2017 - 01.2018
- Managed product and service knowledge, provided accurate information, identified and resolved technical issues in customer complaints.
- Managed high call volumes with focus on quality and efficiency, ensuring customer inquiries were resolved promptly.
- Effectively used CRM tools to track interactions, maintain records, and offer personalized assistance.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Recorded customer interactions and provided billing and technical support for quality service.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
Technical Support Representative
Convergys
06.2016 - 01.2017
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Managed high levels of call flow and responded to technical support needs.
- Supported sales efforts with product insights for upselling.
- Consistently surpassed goals, earning recognition and rewards for exceptional customer satisfaction.
- Recorded detailed customer interactions in the case management system for future reference.
Customer Account Executive
Alorica Philippines, Inc.
08.2015 - 12.2015
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Leveraged knowledge of company services, familiarity with industry competitors and persuasive communication style to prevent customers from ending or downgrading services.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Improved customer satisfaction scores with personalized technical support and follow-up.
Education
No Degree - General Engineering
BATANGAS STATE UNIVERSITY- DON CLARO M RECTO CAMPUS
Batangas, Philippines 04.2013 - 01.2015
High School Diploma -
THE MABINI ACADEMY
Lipa City, Batangas, Philippines 01.2009 - 01.2013
Skills
Customer Relationship Management and Customer Service
Timeline
General Virtual Assistant
Rune MNL
06.2024 - 11.2024
General Manager of Operations
A1 Protein Batangas
12.2023 - 05.2024
Executive Assistant
Para Pharma PH
12.2022 - 11.2024
Virtual Administrative Assistant
Paradise Villas & Vacations, LLC.
03.2021 - 12.2023
Customer Support Representative
Results CX
08.2017 - 01.2018
Technical Support Representative
Convergys
06.2016 - 01.2017
Customer Account Executive
Alorica Philippines, Inc.
08.2015 - 12.2015
No Degree - General Engineering
BATANGAS STATE UNIVERSITY- DON CLARO M RECTO CAMPUS
04.2013 - 01.2015
High School Diploma -
THE MABINI ACADEMY
01.2009 - 01.2013
Languages
Filipino
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leaveWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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