Hi, I’m
Ma Nova Esperanza Rodriguez
Executive Assistant
Taguig
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
10
years of professional experience
4
years of post-secondary education
Work History
Affinity Management ServicesTaguig
Executive Virtual Assistant
02.2022 - 12.2023
Job overview
- Creation of Training Deck and Training of new hires
- Email management, Calendar management and Data Mining
- Supported executives in decision-making processes with thorough research and data analysis
- Increased productivity by developing process improvement initiatives for administrative tasks within executive support functions
- Demonstrated adaptability in responding to shifting priorities or needs within executive office setting
- Streamlined executive schedules by efficiently managing appointments and prioritizing tasks
- Expedited resolution of issues arising from daily operational activities with prompt attention to detail
- Liaised effectively between executives and other departments or external contacts for successful collaboration
- Delivered timely reports on projects or key performance indicators as needed to support informed decision making
- Contributed to company growth by assisting in new hire onboarding processes and training materials development
Infosys BPM-VanguardTaguig
Retirement Plan Specialist II
06.2021 - 01.2022
Job overview
- Conducted regular reviews of participant account balances, proactively identifying opportunities for improved growth or risk mitigation strategies
- Managed multiple client accounts simultaneously, prioritizing tasks to meet deadlines and deliver exceptional service
- Developed strong relationships with clients, fostering trust through consistent communication and expert advice
- Analyzed performance data of various investment options, recommending adjustments as needed to optimize returns for participants'' portfolios
FullPotentialsolutionsPasig
Enrollment Coordinator
08.2020 - 02.2021
Job overview
- Met or exceeded enrollment and retention goals consistently
- Managed enrollment data, ensuring accurate record-keeping and timely reporting for internal and external stakeholders
- Contributed to continuous improvement initiatives by identifying areas for process enhancement within enrollment management operations
- Enhanced customer satisfaction with enrollment procedures through timely response to inquiries and resolution of issues
- Provided excellent customer service by addressing questions from both prospective and enrolled customers via phone/email communication channels
Korea Home and Building CenterPasig
Sales Account Executive
11.2019 - 05.2020
Job overview
- Attended networking events to build relationships and identify sales opportunities
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
- Increased sales revenue by establishing and nurturing long-term client relationships
- Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships
Advanced Credit ManagementMakati
Relationship Manager
07.2017 - 08.2017
Job overview
- Played a crucial role in retaining valuable clients during periods of market volatility by addressing concerns proactively and providing expert guidance on portfolio adjustments
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions
- Created and maintained databases to track customer discussions and preferences for accurate, updated records
Sitel- LG Home AppliancesPasig
Subject Matter Expert
04.2014 - 03.2017
Job overview
- Designed and prepared technical reports, studies, and related documentation
- Spearheaded internal training initiatives that led to increased employee proficiency in critical skills
- Improved workflow efficiency by developing standardized procedures for task management and resource allocation
- Collaborated with management to identify and prioritize new development concepts
- Mentored junior team members, contributing to their professional growth and development
- Provided thought leadership on industry-specific topics, establishing a reputation as an authority within the field
- Monitored and tracked user progress to identify improvement opportunities
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features
- Collaborated with cross-functional teams to develop innovative solutions, leading to successful project outcomes
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement
Education
PATTS College of AeronauticsParanaque Philippines
Bachelor of Science from Airlines Business Administration
06.2010 - 03.2014
Skills
Outstanding Customer Service skillsStrong Communication Skills (written and spoken)
Fast learner, self- motivated and Innovative
Can handle multiple tasks with minimal supervisionCoaching, Mentoring and Employee TrainingQuality AssuranceMicrosoft Office, Microsoft 365, Dynamics 365Google Suite, Google Analytics and Google AdsCanvaAsanaOktaSlackTrainualVertilincVMSAvidXchangeShopifySalesforce usageData Entry and Mining
TranscriptionTravel and Event Coordination
Client Onboarding/OffboardingCompliance ProcessProject ManagementEmail and Calendar Management
Executive leadership experience
C-suite executive relations
Technical assistant
Accomplishments
- UDemy Inc
- Google Anaytics
- Google Ads
- Project Management
- Shopify/Aliexpress Dropship course
Timeline
Executive Virtual Assistant
Affinity Management Services
02.2022 - 12.2023
Retirement Plan Specialist II
Infosys BPM-Vanguard
06.2021 - 01.2022
Enrollment Coordinator
FullPotentialsolutions
08.2020 - 02.2021
Sales Account Executive
Korea Home and Building Center
11.2019 - 05.2020
Relationship Manager
Advanced Credit Management
07.2017 - 08.2017
Subject Matter Expert
Sitel- LG Home Appliances
04.2014 - 03.2017
PATTS College of Aeronautics
Bachelor of Science from Airlines Business Administration
06.2010 - 03.2014