Maynard Ivan Milana
Executive Administrative Assistant
Baguio
Summary
Executive Virtual Assistant with experience supporting operations through invoice tracking, data organization, and workflow coordination. Builds SOPs and structured processes that make recurring tasks easier to track, repeat, and hand off. Supports client communication, reporting, and social media tasks while adapting responses to the situation.
Overview
8
8
years of professional experience
Work History
EXECUTIVE VIRTUAL ASSISTANT
MAGIC
10.2023 - 06.2026
- Managed operations and admin tasks, tracking invoices, organizing data, and coordinating workflows to enhance task execution
- Built and maintained SOPs and structured workflows, improving organization in previously unstructured processes and making tasks easier to track and repeat
- Coordinated multiple workflows and client-related tasks, including data entry, reporting, and social media support, ensuring organized systemsd
- Adjusted communication based on context, providing clear, personalized responses tailored to customer concerns and situations
BUSINESS VIRTUAL ASSISTANT
PINEAPPLE
05.2022 - 10.2023
- Collaborated on design projects for stored assets and website, enhancing brand image and ensuring consistent messaging.
- Created comprehensive SOPs for all processes and tools, serving as a valuable reference guide for the team and promoting consistent and efficient execution of tasks.
- Created comprehensive SOPs for all processes and tools, providing a reference guide for the team and ensuring consistent execution of tasks.
EXECUTIVE VIRTUAL ASSISTANT
VIRTUDESK
03.2021 - 03.2022
- Managed client calendars and communications, coordinating meetings and ensuring timely follow-ups to enhance client relationships.
- Handled billing and operations, drafting and sending invoices, tracking payments, and establishing automated workflows to improve process efficiency.
- Maintained and optimized HubSpot CRM, including creating user profiles with proper access, cleaning data, removing duplicates, and ensuring consistent formatting.
- Supported digital presence by managing social media accounts, creating engaging content with Adobe Photoshop/Canva, and building responsive WordPress sites using Divi and Elementor.
TECHNICAL SUPPORT REPRESENTATIVE
SYKES ASIA, INC.
01.2020 - 03.2021
- Delivered technical support to customer-relationship management clients, leveraging Salesforce expertise to resolve needs promptly.
- Troubleshot and resolved complex technical issues, including system crashes, network slowdowns, connectivity problems, and security breaches.
- Guided users through installation and setup of Sonos applications, speakers, and Wi-Fi connections, ensuring smooth onboarding experience.
SALES SUPPORT REPRESENTATIVE
CONCENTRIX
06.2018 - 12.2019
- Utilized company-specific CRM system to respond promptly to inbound calls and manage customer requests, contributing to high customer satisfaction levels.
- Captured and processed orders with strong attention to detail, ensuring accurate information entry that facilitated seamless order fulfillment and minimized errors.
- Demonstrated strong attention to detail and accuracy in capturing and processing orders by meticulously entering information into the computer system, facilitating seamless order fulfillment and minimizing errors.
Education
Bachelor of Science - Information Technology
DON MARIANO MARCOS MEMORIAL STATE UNIVERSITY
La Union01-2018
Skills
Asana
HubSpot
Mondaycom
Salesforce
Google Workspace
Executive calendar management
Workflow coordination
SOP development
Data management
Administrative reporting
Stakeholder communication
Client follow-up management
Meeting coordination
Cross-functional support
Vendor coordination
Timeline
EXECUTIVE VIRTUAL ASSISTANT
MAGIC
10.2023 - 06.2026
BUSINESS VIRTUAL ASSISTANT
PINEAPPLE
05.2022 - 10.2023
EXECUTIVE VIRTUAL ASSISTANT
VIRTUDESK
03.2021 - 03.2022
TECHNICAL SUPPORT REPRESENTATIVE
SYKES ASIA, INC.
01.2020 - 03.2021
SALES SUPPORT REPRESENTATIVE
CONCENTRIX
06.2018 - 12.2019
Bachelor of Science - Information Technology
DON MARIANO MARCOS MEMORIAL STATE UNIVERSITY