Christopher Estaniel
SAN MATEO,RIZAL
Summary
Detail-oriented Virtual Assistant with experience managing tenant relations and addressing their needs. Facilitated pre-move-in processes, utility setup, and maintenance requests while serving as a liaison between tenants and property owners. Utilised Zendesk for efficient communication, ensuring timely responses to inquiries and maintaining customer satisfaction. Demonstrated strong organisational skills and adaptability in managing multiple properties.
Overview
15
15
years of professional experience
Work History
Virtual Assistant
Local Locker Inc
05.2023 - Current
- Answered calls and emails efficiently, providing round-the-clock support to clients and customers.
- Managed client communication via email and phone, ensuring clarity and professionalism in all interactions.
- Monitored email inboxes, prioritised messages, and ensured timely responses to important communications for effective stakeholder engagement.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Provided exceptional customer care, resolving queries swiftly and professionally for positive outcomes.
- Responded to incoming phone calls to address inquiries and provide information. and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
- Provided technical support for remote meetings, including setting up video conferencing and troubleshooting issues.
- Managed information on company databases for different organisational activities to track history and safeguard accurate information.
- Adapted quickly to new technologies and software, demonstrating a commitment to continuous learning and development.
Tenant Coordinator Specialist
DOORSTEAD INC.
San Francisco, CA
02.2022 - 06.2023
- Coordinated utility confirmations, addressed maintenance issues, arranged home cleaning, and assisted with pre-move-in requirements to support new tenants during relocation.
- Handled guest requests and queries with utmost professionalism, resolving issues promptly to maintain positive guest experiences.
- Greeted guests upon arrival, offering immediate assistance and comprehensive information on facilities and services.
- Managed booking inquiries and reservations via telephone, email, and in-person interactions, maintaining high service standards.
Team Leader for Home Appliances (Ref)
TRANSCOM WORLDWIDE PHILIPPINES INC.
Pasig City
05.2020 - 02.2022
- Led team to achieve target KPIs through weekly coaching for each member.
- Provided monthly reports during campaign meetings, outlining new game plans to help team maintain performance or recover from shortcomings.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
Team Leader for Internet Mobile (HHP)
TRANSCOM WORLDWIDE PHILIPPINES INC.
Pasig City
08.2015 - 12.2015
CSR Sprint Collections Department & Debt Collection
EXPERT GLOBAL SOLUTIONS, NCO (NOW CALLED: ALORICA)
Quezon City
01.2015 - 07.2015
CSR Clear Wire Inc.
EXPERT GLOBAL SOLUTIONS, NCO (NOW CALLED: ALORICA)
Quezon City
04.2011 - 01.2015
Education
BS Computer Engineering
Technological Institute of the Philippines
Cubao, Quezon City01-2011
Regent Christian Academy
Marikina City01-2001
St. Joseph Montessori
San Mateo, Rizal01-1997
Skills
- Microsoft Applications
- MS Excel
- MS PowerPoint
- Google Sheets
- Google Drive
- Google Docs
- Google Slides
- Google Forms
- Google Meet
- Technical support
- Project coordination
- Data management
- Email management
- Appointment scheduling
- Customer interaction management
- Time management
- Team leadership
- Customer service
- Client relationship management
- Problem solving
- Conflict resolution
- Multitasking
- Adaptability to technology
- Administrative support
- Communication
- Communication skills
- Decision making
- Service principles
- Decision making
Timeline
Virtual Assistant
Local Locker Inc
05.2023 - Current
Tenant Coordinator Specialist
DOORSTEAD INC.
02.2022 - 06.2023
Team Leader for Home Appliances (Ref)
TRANSCOM WORLDWIDE PHILIPPINES INC.
05.2020 - 02.2022
Team Leader for Internet Mobile (HHP)
TRANSCOM WORLDWIDE PHILIPPINES INC.
08.2015 - 12.2015
CSR Sprint Collections Department & Debt Collection
EXPERT GLOBAL SOLUTIONS, NCO (NOW CALLED: ALORICA)
01.2015 - 07.2015
CSR Clear Wire Inc.
EXPERT GLOBAL SOLUTIONS, NCO (NOW CALLED: ALORICA)
04.2011 - 01.2015
BS Computer Engineering
Technological Institute of the Philippines
Regent Christian Academy
St. Joseph Montessori