Hubspot
LEANZA NIÑA C. CAPARAS
Team Lead
Marikina City
Summary
The goal is to secure a challenging position at a reputable organization to expand knowledge in a field intended for future career development. The objective is to obtain a reliable job that allows for utilizing training and skills to their fullest potential while making a significant contribution to the company's growth.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Virtual Assistant (Team Lead)
SafePassage Solutions
Florida
01.2020 - 12.2023
- Data Entry - Administrative tasks
- Customers service representative managing 80-100 calls per day
- Appointment setting
- Technical Support (Azure, Remote PC, Application Management)
- Data entry
- Microsoft applications (Excel, Word, Powerpoint, ETC.)
- It is crucial to attend mandatory meetings with our supervisor to present and discuss weekly reports.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Assisted coworkers and staff members with special tasks on daily basis
- Monitored emails through Hubspot
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
Program Director
HRMC
San Rafael Bulacan
1 2019 - 1 2020
- Tasks include hiring, training, and mentoring staff.
- Lead group discussions to answer questions and address complaints.
- Developed and recommended policies and procedures for evaluating programs
- Developed new program and feature ideas for station
Junior Assistant
Omni Aviation
Angeles City Of Pampanga
01.2018 - 05.2018
- On-the-job-training
- Monitored and ordered supplies and materials to keep office well stocked.
- Organized resources, records and personnel to accomplish aggressive targets.
Education
Secondary Education - Science, technology, engineering, and math
MIRIAM COLLEGE
QUEZON CITY, LOYOLA HEIGHTS 06.2016 - 05.2018
Bachelor's Degree - Aeronautical Engineering
HOLY ANGEL UNIVERSITY
ANGELES CITY, PAMPANGA 06.2018 - 07.2022
Skills
Strong interpersonal and communication skills
Computer Literate
Teamwork and Collaboration
Customer Service
Fast Learner
CRM Management
Efficient and highly organized
Problem-Solving
Data Management
Quality Assurance
Appointment Coordination
Microsoft Applications
Written Communication
Certification
Introduction to Human Factors (Philippine Association of Aircraft and Powerplant Personnel, PAAPP)
Software
Azure
RemotePC
Bria/Grasshopper
Microsoft Applications
Timeline
Virtual Assistant (Team Lead)
SafePassage Solutions
01.2020 - 12.2023
Bachelor's Degree - Aeronautical Engineering
HOLY ANGEL UNIVERSITY
06.2018 - 07.2022
Junior Assistant
Omni Aviation
01.2018 - 05.2018
Secondary Education - Science, technology, engineering, and math
MIRIAM COLLEGE
06.2016 - 05.2018
Program Director
HRMC
1 2019 - 1 2020