Summary
Overview
Work History
Education
Skills
Websites
Extra-Curricular Activities
Short Courses
Personal Information
Awards
Timeline
Hi, I’m

MICHELLE M. CASTILLO

MICHELLE M. CASTILLO

Summary

Experienced in user-content review, and development in the field of Business, Communication, Marketing, and Entrepreneurship.

Overview

8
years of professional experience

Work History

Aquinka Office Supplies and Equipment Trading

General Virtual Assistant (On-call)
10.2024 - Current

Job overview

  • Provides technical support and admin tasks to my client as needed. My tasks include organizing financial data, creating invoice, summarize important data and create an interactive and data visual. Additional tasks vary according to client's needs.

Emapta Philippines Inc.

Business Content Developer/Reviewer
01.2022 - 01.2025

Job overview

  • Company Overview: Course Hero Account
  • Review a real-time tutor-generated content in terms of accuracy, completeness, instructiveness, readability, and format.
  • Flags content solutions that violate company’s guidelines including copyright and Honor Code, Academic Integrity, and Fake or Spam comments.
  • Review a Gen AI-generated content in terms of accuracy, completeness, instructiveness and readability.
  • Annotate LLM-generated content by providing feedback and highlighting main point that needs improvement.
  • Provides inputs about the possible reasons why would students rate AI content as unhelpful by specifying the issues found in the generated content.
  • Performs reviewer’s monthly quality assessment by checking each reviewer’s scoring review that aligns with the company’s universal rubric and guidelines.
  • Provides constructive feedback about the misaligned issues encountered.
  • Applies emphatic feedback ensuring fair review assessment to other’s reviewer’s scoring.
  • Checking the scoring of two reviewers with the same content solutions and provide which of the two are more accurate, otherwise, will provide feedback why both scores were considered misaligned against the company’s guidelines.
  • Compile misaligned scoring and served as the topic for regular team scoring discussion.
  • Served as the repository of challenging tutor-generated content solutions and allow other reviewers to view other’s reviewer’s scoring.
  • Easy navigation of information as content solutions were categorized according to question type including Multiple Choice, Essay, Diagram, etc.
  • Reviewers from Business and Management team marked this project helpful with a perfect 5 rating.
  • Nominated for Project Excellence Award year 2023.
  • To ensure that each reviewer viewed a reputable source to verify the accuracy of the content, this file is a compilation of business concept with attached reputable source links.
  • This also allow reviewers to easily find business concept that support their real-time content review.
  • Reviewers who use this file can save time and help them to hit their productivity scores per hour specifically during the time they need to verify complex concept from a reputable source.
  • It is a one-stop file where reviewers can view all the important review files from old to new calibration for each question category with special cases and notes.
  • Course Hero Account
  • Rising Rock Star Awardee: Highest growth in reviewer’s functional scorecard (Quarter) both quality and productivity.
  • Rate Superhero: Quality: Consistently maintain at least 95% in quality review; Productivity: Exceeded two target reviewed content solutions per hour.

Course Hero

Business Tutor
01.2021 - 01.2022

Job overview

  • Provides content knowledge resource or text-based content solutions for the platform’s global learners. Subjects covered were General Business and Management, Business Law, Human Resources, Project Management, Entrepreneurship, and Marketing.
  • Provides a step-by-step content solution specifically for complex topics in business that supports learners in their academic goals.
  • High Performing Tutor: Consistently maintain 100% helpful content rate.

AIA Philamlife

Financial Advisor
02.2021 - 09.2021

Job overview

  • Performs market research for market prospecting.
  • Performs all phases of the sales process from prospecting, contacting, presenting, and closing a sale.
  • Ensures deep understanding of insurance products.
  • Recommends financial plan based on customer’s financial capacity and preferences.
  • Top Submitting Advisor and Top Advisor in Lives Secured: Achieved the highest submitted insurance policies from warm leads. Achieved the highest number of closed sales.

Landbank Calapan Branch

Intern/Trainee
01.2017 - 01.2018

Job overview

  • Answering inbound calls addressing customer’s issues and inquiries.
  • Perform outbound calls for information verification to other bank branches.
  • Printing documents necessary for customer’s transactions.
  • Perform customer data documentation like sorting and filing customer specimen cards and other client confidential documents.
  • Landbank Internship Grade: 98%

Education

University of Batangas

Master’s from Business Management, Business Administration
01.2020

University Overview

Mindoro State University

Bachelor of Science from Entrepreneurship
01.2018

University Overview

Skills

  • Basic and Advanced Excel
  • Pivot table
  • Dashboard
  • Advanced functions (VLOOKUP, index match, if error, etc)
  • Google Tools
  • Workspace
  • Sheets
  • Slides
  • Forms
  • Docs
  • Drive
  • Calendar
  • Sites
  • Project Management tools
  • Jira
  • Trello
  • Microsoft Applications
  • Word
  • Power Point
  • Excel
  • Publisher
  • Graphic Tools and Design
  • Canva
  • MS Publisher
  • Paint
  • Video Editing Tools
  • Power Director
  • KineMaster
  • Strategic and Analytical Thinking
  • Data Interpretation and Analysis
  • Project Management
  • Documentation

Websites

Extra-Curricular Activities

Extra-Curricular Activities
College Student Council Treasurer, 2017-2018, Managed financial aspects of the student organization specifically in allocating budgets for the planned school activities in the given school year., Responsible in recording and maintaining financial reports for accurate financial documentation., Presenting and reporting updated financial status of the organization. BS-Entrepreneurship Student Society President, 2016-2017, Lead BS-Entrepreneurship Society students and served as a representative for college leaders’ meetings., Manage student meetings and ensure that the agenda was tackled in a timely manner., Served as a point of contact if there are student concerns that need to be raised to advisor or faculty member., Ensures that the students are stay up to date to all college announcement and policies and make sure to comply with those policies., Ensure that the department complies with annual accomplishment report submission by proofreading content and clarifies issues to other student officers before submitting to college student council.

Short Courses

Short Courses
  • Interactive Dashboard and Data Visualization in Excel, Alison Online Learning
  • Proofreading and Copyediting Techniques, Alison Online Learning

Personal Information

Personal Information
Title: Content Reviewer and Developer

Awards

Awards
  • Rising Rock Star Awardee, Highest growth in reviewer’s functional scorecard (Quarter) both quality and productivity.
  • Rate Superhero, Quality: Consistently maintain at least 95% in quality review. Productivity: Exceeded two target reviewed content solutions per hour.

Timeline

General Virtual Assistant (On-call)
Aquinka Office Supplies and Equipment Trading
10.2024 - Current
Business Content Developer/Reviewer
Emapta Philippines Inc.
01.2022 - 01.2025
Financial Advisor
AIA Philamlife
02.2021 - 09.2021
Business Tutor
Course Hero
01.2021 - 01.2022
Intern/Trainee
Landbank Calapan Branch
01.2017 - 01.2018
University of Batangas
Master’s from Business Management, Business Administration
Mindoro State University
Bachelor of Science from Entrepreneurship

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